Operations and Logistics Site Technician

3 weeks ago


Bengaluru, India HeadSpin Full time

**Who We Are**

**About the Role**

HeadSpin is looking for an Operations Logistics Site Technician to join our growing organization in India. As Operations Logistics Site Technician, you are a critical component of the team responsible for the datacenter infrastructure at one of our primary global sites in Bangalore. You will be working to deploy new hardware and infrastructure for HeadSpin's self-serve and enterprise products. You will be responding to product support issues including tickets raised by automated systems, engineering teams and end-users tickets. You will be responsible for setting up physical hardware such as computers, phones, networking equipment and other datacenter equipment. In addition to your onsite duties you may also work remotely with our data centers and locations around the world to install and troubleshoot equipment. All support activities and communication are thoroughly documented in an incident management system. This role will need to be flexible (this role will have a rotational schedule).

**What You’ll Do**
- Work onsite at our Bangalore center
- Setup computer and networking equipment including basic configuration and troubleshooting
- Setup phone, media devices and other hardware including configuring settings and validating functionality
- Setting up server racks, shelving and other data center equipment
- Troubleshooting offline and unresponsive equipment
- Assisting in purchasing, tracking, receiving and shipping hardware and devices
- Assembly of custom equipment built by HeadSpin
- Work with customer support and sales to provide access to new devices and hardware to customers
- Replicate, troubleshoot, and describe simple bugs and report to product/engineering
- Provide root cause analysis and in-depth troubleshooting (L1/L2)
- Meet and exceed Service Level Agreements through effective incident management
- Keep thorough, clear, and complete records in the ticketing system of all actions taken
- Escalate tickets as appropriate
- Be friendly, efficient, and dependable, and always provide timely updates to users
- When assigned, create documentation of Support processes
- Contribute to overall content and quality of HeadSpin’s knowledge base and how-tos
- Other duties as assigned

**What You Need**
- 2 - 3 years of professional experience
- Bachelor’s Degree or equivalent experience
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Strong verbal and written communication skills
- Professional: Every interaction needs to be fast, professional, succinct, and intelligent
- Reliable: Since your work will represent much of the first experience a client has with Headspin, you must be able to perform your work and manage your projects to complete them in a timely manner
- Detail oriented: you must be able to notice small details and fit them within the larger picture

**Preferred Skills**
- Technical expertise (light coding, Appium, mobile devices knowledge) is a huge plus
- Interest in Startups/Tech
- Basic networking knowledge
- Basic knowledge command line (ssh, running scripts)

This role is not open to outside recruiters.


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