Expert Telecaller

**Job Title: Expert Telecaller**

**Introduction**

An Expert Telecaller is a highly skilled and experienced professional who plays a critical role in generating leads, qualifying prospects, and closing sales over the phone. They are the frontline of the sales team, responsible for making initial contact with potential customers and building relationships that lead to profitable business transactions.

**Responsibilities**:
**The responsibilities of an Expert Telecaller**:
**Initiating outbound calls**: Expert Telecallers are responsible for making outbound calls to a list of potential customers. These calls are typically made to introduce the company's products or services, gather information about the customer's needs, and qualify them as a potential lead.

**Qualifying prospects**:Expert Telecallers must be able to quickly assess whether a potential customer is a good fit for the company's products or services. This involves asking probing questions, understanding the customer's needs and pain points, and determining if they have the budget and authority to make a purchase decision.

**Effectively communicating the company's products and services**: Expert Telecallers must have a deep understanding of the company's products and services and be able to articulate their benefits in a clear and concise manner. They should be able to tailor their message to the specific needs of each customer and address any questions or concerns they may have.

**Handling objections and overcoming customer resistance**: Expert Telecallers are skilled at handling objections and overcoming customer resistance. They should be able to identify the root of the objection, address it directly, and provide convincing reasons why the company's products or services are the best solution for the customer.

**Closing sales and generating revenue**:The ultimate goal of an Expert Telecaller is to close sales and generate revenue for the company. They should be able to persuade the customer to take action, such as scheduling a demo, requesting a quote, or making a purchase.

**Maintaining detailed call records and documentation**:Expert Telecallers must maintain accurate and up-to-date records of their calls, including the name, contact information, and key details of each conversation. This information is essential for tracking progress, identifying trends, and measuring the effectiveness of the sales process.

**Adhering to sales scripts and procedures**:Expert Telecallers must follow the company's sales scripts and procedures, which provide guidance on how to approach potential customers, qualify prospects, and handle objections. These scripts and procedures help ensure consistency and professionalism in the sales process.

**Collaborating with other sales team members**:Expert Telecallers often work closely with other members of the sales team, such as sales representatives, account managers, and marketing professionals. They share information, provide updates on their progress, and collaborate on strategies to close deals.

**Qualifications**:
**Excellent communication and interpersonal skills**: Expert Telecallers must have exceptional communication and interpersonal skills. They should be able to build rapport with potential customers, listen attentively to their needs, and communicate effectively both verbally and in writing.

**Strong ability to build rapport with potential customers**:Expert Telecallers must be able to connect with potential customers on a personal level and build rapport quickly. They should be genuine, personable, and able to establish trust with people from diverse backgrounds.

**Ability to handle objections and overcome customer resistance**:Expert Telecallers must be able to handle objections and overcome customer resistance calmly and professionally. They should be able to identify the root of the objection, address it directly, and provide convincing reasons why the company's products or services are the best solution for the customer.

**Proficiency in Microsoft Office Suite**:Expert Telecallers should be proficient in Microsoft Office Suite, particularly Word and Excel, to create and maintain call records and documentation.

**Ability to work independently and as part of a team**: Expert Telecallers must be able to work independently to manage their own call lists and set their own goals. They should also be able to work effectively as part of a team, collaborating with other sales professionals to achieve team objectives.

**Language Known as : Kannada, English, Hindi**

**To Apply**:
**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)