Business Operations Supervisor

2 weeks ago

Gurgaon, India Hashmap Full time

AO - Business Operations Supervisor

The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Team **is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Sr. Analyst/Sr. Analyst supports key processes for a portfolio of accounts reporting to the Operations Manager/Sr. Manager

**Responsibilities**:_The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity- Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
- As part of daily production activities:
- Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
- Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
- Constant reduction of unbilled items
- Delivering upon the SLAs and KPIs of the team from production standpoint.
- Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
- Responsible for account operations tracking, process compliance activities and repeatable administrative actions with mínimal coordination or ambiguity related to the process areas
- Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
- Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
- Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

**Technical Skills**
- Proficient with MS office suite (MS Excel, MS outlook etc)
- Ability to use systems effectively for Projects/Time/Resource management and other functions

**Functional Skills**
- 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
- Resource who has strong process/Business knowledge and experience with Order-to-Cash process
- Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
- 1+ years of Operations or Back-office Support Services experience is preferred
- Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

**Management Skills**
- Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
- Flexible to business requirements
- Coordinate with internal resources and stakeholders for the flawless execution of work
- Effectively communicating your insights and plans to cross-functional team members and management
- Monitoring deliverables and ensuring timely completion of change requests/requirements
- Maintaining SLAs and resolving issues within SLA

**Core Competencies
- Effective People Management skills with experience of independent team handling for at least 1-3 years.
- Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team
- Using Leadership skills and change management for advocacy of organisational objectives
- Strong business acumen with ability to drive zero surprise operations and un-interrupted production.
- Using innovation and initiative as tools for driving process improvements.
- Driving a strong channel of communication for effective stakeholder management.

Location - Gurgaon

  • Production Supervisor

    7 days ago

    Gurgaon, India Heavenly Design Studios Full time

    We are looking for an experienced **Production Supervisor** to oversee our production operations. You’ll guarantee that manufacturing remains a smooth and efficient process by monitoring employees and organizing workflows. In a fast paced environment like production, the supervisor is an integral part of the manufacturing process. They must be competent...

  • Production Supervisor

    7 days ago

    Gurgaon, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the printing process for T-shirts. The Production Supervisor will be responsible for managing the day-to-day operations of the printing department, ensuring high-quality output, efficient production schedules, and a safe working...

  • BPO Supervisor

    1 month ago

    Gurgaon, India NTT DATA Services Full time

    NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...

  • Tool Room Supervisor

    2 weeks ago

    Gurgaon, India Om Sai Global HR Service Full time

    Job Overview Tool Room Supervisor role at Om Sai Global HR Service in Gurgaon, responsible for overseeing tool room operations, ensuring efficiency, and maintaining inventory. Full-time position with competitive salary range. Join a team of 2-10 employees in a dynamic HR Consulting firm specializing in recruitment and training services. Roles and...

  • Tool Room Supervisor

    3 weeks ago

    Gurgaon, India Om Sai Global HR Service Full time

    Job OverviewTool Room Supervisor role at Om Sai Global HR Service in Gurgaon, responsible for overseeing tool room operations, ensuring efficiency, and maintaining inventory. Full-time position with competitive salary range. Join a team of 2-10 employees in a dynamic HR Consulting firm specializing in recruitment and training services.Roles and...

  • Field Supervisor

    4 weeks ago

    Gurgaon, India Khyati Shield Ventures Pvt Ltd Full time

    Hi Should have minimum 2 years of experience in facility management. Should work on Sales and operations. Field Work Mandatory Lead generations should have Local Source for man-power. Per day 7 visit for Lead Generations Attendence of labours generation of reports resolving escalations on sites. **Salary**: ₹15,000.00 - ₹20,000.00 per...

  • Senior Operations Manager

    17 hours ago

    gurgaon, India Foundever Full time

    Senior Manager - Operations (US/UK) - GurugramTotal Experience - 15+ YearsRelevant Experience - 1-2 years as an SOMCandidate should be from BPO Background (Voice Process)Work from OfficeLocation - GurugramShall hunt for a manger or a senior manager level into Cosmetic/Travel Domain for International contact center, UK/US responsible to handle at least 300...

  • Helpdesk Supervisor

    1 month ago

    Gurgaon, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Jcb Operator

    4 weeks ago

    Gurgaon, India HS Oberoi Buildtech Pvt Ltd Full time

    **To operate and maintain heavy equipment**. Providing support to successful completion of construction and Engineering works. Reporting the supervisor in case of the equipment breakdown. To perform road, excavation and lifting work. **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Day shift **Speak with the employer** +91 99999 78592

  • Site Supervisor

    1 month ago

    Gurgaon, India DESIGN MAGNET Pvt Ltd Full time

    Job details Job Type Full-time Regular / Permanent **Qualifications**: - Bachelor's (preferred) - Site Supervisor: 6 Months (preferred) intern also can apply Full Job Description **Responsibilities**: Manage day to day operations of the facility Set project goals and oversee projects to completion; schedule and track assignments Computer literacy is...

  • Copy Supervisor

    1 month ago

    gurgaon, India Publicis Groupe Full time

    Job Title: Copy SupervisorLocation: Gurgaon. Client siteExperience: 5-7 yearsPosition Overview:The Copy Supervisor plays a pivotal role in ensuring that all copy produced for assigned projects is strategically aligned with the product, exhibiting originality, compelling narratives, distinctiveness, and synergy with art/graphic elements. This position...

  • Supervisor, Global Service Desk

    1 week ago

    gurgaon, India Concentrix Full time

    About ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...

  • Copy Supervisor

    2 days ago

    Gurgaon, India Publicis Groupe Full time

    Job Title: Copy SupervisorLocation: Gurgaon. Client siteExperience: 5-7 yearsPosition Overview:The Copy Supervisor plays a pivotal role in ensuring that all copy produced for assigned projects is strategically aligned with the product, exhibiting originality, compelling narratives, distinctiveness, and synergy with art/graphic elements. This position...

  • Apm - Business Operations

    4 weeks ago

    Gurgaon, India ZunRoof Tech Full time

    **Job Description**: - Business Operations, you are going to be led a business vertical by moving forward with business partnerships and implementing go-to-market plans. You will get a chance to lead your team, your region, business vertical of your own while keeping in mind the strategic goals of the overall business. **Responsibilities**: - Manage and...

  • Business Operations Associate

    4 weeks ago

    Gurgaon, India NTT Data Services Full time

    The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to...

  • Supervisor - Machine Shop

    1 month ago

    Gurgaon, India Om Sai Global HR Service Full time

    Job OverviewWe are looking Mid-Level Supervisor - Machine Shop position with 4 to 6 years of experience at out client place based at Gurgaon (Haryana) with Competitive salary range.Roles and ResponsibilitiesSupervise and oversee machine shop operations i.e. CNC, VMC, Milling etc.Manage and lead a team of machine operatorsManage the team of around 40...

  • Supervisor - Machine Shop

    2 weeks ago

    Gurgaon, India Om Sai Global HR Service Full time

    Job Overview We are looking Mid-Level Supervisor - Machine Shop position with 4 to 6 years of experience at out client place based at Gurgaon (Haryana) with Competitive salary range. Roles and Responsibilities Supervise and oversee machine shop operations i.e. CNC, VMC, Milling etc. Manage and lead a team of machine operators Manage the team of around 40...

  • IT Client Services Supervisor

    1 month ago

    Gurgaon, India Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Business Development

    7 days ago

    Gurgaon, India Rrayze Business Solutions Full time

    Rrayze is a Business Consulting Company and has a presence in 8 countries (India, Dubai, Singapore, Malaysia, Canada, USA, Netherland, Germany and Australia) and 13 states across India. We also have associate tie-ups in the rest of the states. Rrayze is into multiple Business segment like Finance, HR Outsourcing, Recruitment, Start-up funding and...

  • Business Development

    6 days ago

    gurgaon, India Rrayze Business Solutions Full time

    Rrayze is a Business Consulting Company and has a presence in 8 countries (India, Dubai, Singapore, Malaysia, Canada, USA, Netherland, Germany and Australia) and 13 states across India. We also have associate tie-ups in the rest of the states. Rrayze is into multiple Business segment like Finance, HR Outsourcing, Recruitment, Start-up funding and...