Customer Support Executive- Bpo Voice

3 weeks ago

Bengaluru Karnataka, India Richwave Infotech Pvt Ltd Full time

**Job Position Name: Customer Support Executive
- Voice Process**

**Roles and Responsibilities of Customer Support Executive**:
Ø Answer inbound and outbound customer calls.

Ø Handle renewals and cancellations.

Ø Provide account information and status.

Ø Provide workflow assistance.

Ø Manage all customer issues and requests.

Ø Develop and improve customer experience.

Ø Work with IT and Finance teams to resolve customer issues.

Ø Manage complaints.

Ø Maintain excellent customer satisfaction and review support tickets for appropriate resolution.

Ø Provide customer support through phone and chat.

Ø Work with other departments to resolve customer issues in a timely manner.

Ø Serve as a point of contact for customer support and complaints.

Ø Proactively identify, investigate, and resolve recurring customer support issues.

Ø Maintain appropriate documentation and records of customer interactions.

Ø Maintain appropriate files regarding each customer interaction.

Ø Proactively gather and utilize customer feedback and suggestions.

Ø Review customer satisfaction reports to ensure customers are satisfied with the support they receive.

Ø Contribute to the development of future customer support processes.

Ø Communicate effectively with peers and managers.

Ø Communicate to customers during outbound phone calls.

Ø Verifies customer requests are accurate and consistent.

**Key Skills**:
Ø Strong Communication

Ø Interpersonal Skill

Ø Fast Learning

Ø Knowledge of Excel, Word, and PowerPoint

Ø Cold Calling

Ø Inbound Process

Ø International Call Center

Ø Voice Support

Ø Inbound Voice Process

Ø Inbound Customer Service

Ø Inbound Calls

Ø Voice Process

Ø Outbound Process

Ø Customer Support

Ø International BPO

Ø Domestic BPO

Ø Customer Handling

Ø Customer Service

Ø Inbound/Outbound Calling

Ø Customer Calling

Ø Customer Care

Ø Customer Engagement

Ø Customer Relationship

Ø Problem Solving Skill

Ø Attentive Listener

Ø Time Management

Ø Persistency

Ø Follow-Up

Ø Objection Handling

Ø Documentation

Ø Compliance

Ø Customer satisfaction

**Experience: Fresher**

**Salary: 15,000 per month**

**Experience: 6 months in BPO**

**Salary: 17,800+2000 per month**

**Preferred Profile and Job Summary**:
Eligible for Under/Post Graduates.

English and Hindi are mandatory.

Job Location is Bommanahalli.

Rotational Shift, 5 Days Working, 2 Rotational Weekly Off.
- **Subject_Customer Support Executive
- BPO Voice Process**_

**Salary**: ₹19,800.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- BPO: 1 year (preferred)

**Language**:

- English and Hindi (preferred)

Work Location: In person

Expected Start Date: 16/03/2024

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