SAP Sdm

SAP AMS Service Delivery Manager
- 10-15 years
- Mumbai

Join the Powerhouse of Innovation in **Zensar's SAP Application Maintenance Services team **and be part of revolutionizing business operations through optimized SAP systems

**_ Key tasks & activities_**

As an Applications Services team leader you will be a key part in the service delivery, people management and the client relationship. As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.
- 4-7 years of experience as SAP SDM for AMS support engagement
- 6-8 years of previous hands on implementation or Support experience in at least one SAP Functional or Technical areas
- A strong interpersonal & team spirit as we deliver better together
- Effective Client interaction with Stakeholder Management and Alignment
- SLA tracking, management and Improvement
- Structure in order deliver the appropriate contractual service levels
- Ability to Plan and Deliver accordingly.
- Good relationships skills as you will have to build a network for improving cooperation
- Coaching mindset to help your team members evolve.
- Culturally openminded as we work with Offshore, nearshore and local people in one team
- Business oriented in order to support our client to perform (IT and Business)
- Strong communication skills: to manage steering committee & customer daily contacts
- PMP, ITIL V4 certifications is a big plus.

**Key responsibilities**:

- Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliance, service continuity, team members motivations, respect of qualitative & timely delivery
- Provide consolidated management reporting to the Customer and Zensar on the services performance.
- Play a key role in add on sales with Sales & Delivery Management team
- The delivery of the AMS services at the appropriate contractual service levels.
- Conform to the engagement prioritization, identify & assign resources on service activities
- Drive
- End-to-End the problem, change, release, capacity, performance management and reporting

**Qualifications and Requirements**:

- Bachelors or Master Degree
- 12-15 years of SAP experience of which 3+ years as SDM or similar role
- Excellent communication skills
- SAP Functional / Technical background

At Zensar, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

You will join the ADM team, an ambitious, collaborative, supportive environment—problem-solvers with a strong focus on exchanging best practices to deliver exceptional results with SAP. Here, the knowledge of each team member and their own expertise is valuable to enable effective decision-making, proactive planning, and smooth project execution.

**Primary Location**: India-Maharashtra-Mumbai

**Job Posting**: Mar 13, 2024

**Experience Required (In Years)**:Minimum**-** 10 **Maximum**-** 15