Guest Service Associate

3 weeks ago

Gurgaon, India ibis Gurgaon Golf Course Road Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Prime Function:

- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:

- People Management_
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient
- Manner to ensure customer satisfaction.
- Financial Management_
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Operational Management_
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.

Main Complexity/Critical issues in the Job
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

  • Guest Service Associate

    3 weeks ago

    Gurgaon, India Crapshoot R Adventure Pvt Ltd Full time

    Guest Service Associate (Trainees) If you're a fresher or less than 6 months experience and plan to build your career in F&B services, then go ahead and apply. **Job Types**: Full-time, Part-time, Regular / Permanent, Fresher, Internship, Contractual / Temporary Contract length: 12 months Part-time hours: 54 per week **Salary**: ₹11,000.00 -...

  • Guest Service Associate

    3 weeks ago

    Gurgaon, Haryana, India Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned...

  • Guest Service Associate

    3 weeks ago

    Gurgaon, Haryana, India Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned...

  • Guest Service Associate

    1 week ago

    Gurgaon, Haryana, India IBIS Full time

    Company Description"Why work for Accor?8 Weekly offs in a month.We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore...

  • Guest Service Associate

    1 week ago

    Gurgaon, Haryana, India ibis Gurgaon Golf Course Road Full time

    Prime Function:- _Responsible for daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms._- _Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded._- _Motivate and develop Reception team to ensure smooth functioning of the...

  • Guest Service Associate

    3 weeks ago

    Gurgaon, India Marriott International, Inc Full time

    **Job Number** 23207568 **Job Category** Housekeeping & Laundry **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill...

  • Guest Service Associate

    2 months ago

    Gurgaon, India IBIS Full time

    Company Description "Why work for Accor? 8 Weekly offs in a month. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore...

  • Guest Service Associate

    3 weeks ago

    Gurgaon, India Marriott International, Inc Full time

    **Job Number** 23207562 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...

  • Associate - Food & Beverage Service

    2 weeks ago

    Gurgaon, India The Quorum Full time

    **Position Title**: Guest Service Associate **Reports To**: Food & Beverage Manager **Company**: The Quorum, Gurgaon **Annexure I: Job Responsibilities and Key Result Areas** Key responsibility is to provide a warm, friendly, and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and always maintained...

  • Guest Service Expert

    3 weeks ago

    Gurgaon, Haryana, India Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....

  • Guest Service Expert

    4 weeks ago

    Gurgaon, Haryana, India Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill....

  • Guest Service Expert

    4 weeks ago

    Gurgaon, Haryana, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for...

  • Guest Service Expert

    1 week ago

    Gurgaon, Haryana, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for...

  • Guest Service Expert

    3 weeks ago

    Gurgaon, Haryana, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for...

  • Guest Service Associate

    2 months ago

    Gurgaon, India IBIS Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate

    2 months ago

    Gurgaon, India ibis Gurgaon Golf Course Road Full time

    Prime Function: - _Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms._ - _Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded._ - _Motivate and develop Reception team to ensure smooth functioning of...

  • Guest Experience Expert

    3 weeks ago

    Gurgaon, India Marriott International, Inc Full time

    **Job Number** 23207927 **Job Category** Rooms & Guest Services Operations **Location** The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** A key position which is instrumental in delivering seamless experience to our...

  • Guest Service Associate

    3 weeks ago

    Gurgaon, India Marriott International, Inc Full time

    **Job Number** 23207565 **Job Category** Food and Beverage & Culinary **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods,...

  • Guest Experience Expert

    1 week ago

    Gurgaon, Haryana, India Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Gurgaon New Delhi, Number 1 MG Road, Gurgaon, Haryana, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Guest Relations Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's...

  • Guest Relationship Executive

    3 weeks ago

    Gurgaon, India ManpowerGroup Service Pvt Ltd Full time

    We need line GRSE Role Main Responsibilities / Job Summary: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and provide an ever-lasting experience 3. He/She should be well verse about the Product and should be able to do suggestive & upselling. 4. He/She should perform all the correct steps...