Sales Support Executive
3 months ago
Job Summary: The Support Executive provides technical support and customer service for Tally software products, ensuring timely resolution of client issues.
**Responsibilities**:
**Assist clients with software installation, configuration, and updates.**
Identify opportunities for upselling and cross-selling Tally & other products.
**Maintain accurate records of support activities in the CRM system.**
Collaborate with the development team to resolve complex issues.
**Conduct training sessions for clients on Tally software usage.**
Ensure high levels of client satisfaction.
Qualifications:
**Bachelor’s degree in computer science, IT, or related field.**
Fresher or 1+ years of experience in technical support, preferably for software products. **Strong knowledge of Tally software.**
Excellent problem-solving and communication skills.
**Proficient in CRM software and Microsoft Office Suite.**
Ability to work independently and as part of a team.
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Weekend only
**Education**:
- Bachelor's (preferred)
**Experience**:
- Business development: 1 year (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8237842542
Expected Start Date: 24/08/2024
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