CRM Executive

2 months ago


Mohali Punjab, India TRIO INDIA Full time

**Key Responsibilities**:

- Implement and manage CRM systems to track and analyze customer interactions and data.
- Ensure the accuracy and integrity of customer data within the CRM system.
- Develop and execute CRM strategies to enhance customer engagement and retention.
- Segment customers based on demographics, behavior, and other criteria for targeted marketing campaigns.
- Collaborate with cross-functional teams to integrate CRM with other business systems and processes.
- Provide training and support to team members on CRM usage and best practices.
- Generate reports and dashboards to analyze customer data and measure CRM performance.
- Stay updated on CRM trends, tools, and best practices to drive continuous improvement.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in CRM management or a similar role.
- Strong knowledge of CRM systems (e.g., Salesforce, HubSpot, Zoho CRM).
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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