Post-sales Operations Coordinator

3 weeks ago


Trichur, India Brakeup Internet Technologies Private Limited Full time

We are seeking a Post-Sales Operations Coordinator to join our e-commerce team. The Post-Sales Operations Coordinator will be responsible for coordinating all post-sale activities, including order tracking, handling returns and exchanges, providing post-purchase support, and addressing any issues or concerns that customers may have. Additionally, the Post-Sales Operations Coordinator will coordinate logistics and manage the flow of goods through our software systems, ensuring that all orders are fulfilled accurately and on-time.

Key Responsibilities:

- Serve as the primary point of contact for customers after they have made a purchase, responding to inquiries, concerns, and support requests in a timely and professional manner.
- Work closely with the sellers to ensure that orders are fulfilled accurately and on-time, coordinating logistics
- Manage post-sale activities, including order tracking, handling returns and exchanges, and processing refunds or credits.
- Monitor customer feedback and work with cross-functional teams to address issues and improve the overall customer experience.

Continuously monitor and optimize post-sale processes to improve efficiency and accuracy.
- Perform other related duties as assigned.

**Salary**: From ₹18,000.00 per month

Supplemental pay types:

- Performance bonus

Travel requirement:

- No travel

Ability to commute/relocate:

- Trichur, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Application Deadline: 20/04/2023
Expected Start Date: 24/04/2023


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