Reservation Executive

JOB PROFIL**:RESERVATION EXECUTIVE**

**Responsibilities for reservations Executive**
- Processes reservation requests from team members as per the hotel requirement Knows the type of rooms available their location and layout
- Handles daily correspondence
- Take calls to assist guest needs with reservations including modifications and cancellations
- To maximise on revenue via up-selling
- To accurately file all information regarding advance reservations and past bookings
- To post advanced deposits to individual reservations and do a deposit audit
- When requested to send a confirmation to advance reservations
- To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy

**Qualifications for reservations agent**
- Must posses professional telephone étiquette and have an excellent command of the English language
- Must be able to analyze guest situations and make suggestions that meets and exceeds the
- Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members producing reports
- Relevant qualification, preferably College/University degree in Tourism
- Able to work rapidly and accurately
- Articulate communication, both written and verbal

Schedule:

- Morning shift

Ability to commute/relocate:

- Mumbai, Mumbai - 400049, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- front office: 1 year (required)