Helpdesk Executive

**Education & Experience**

**Education**:
Computer Science/ IT Graduate

(B.Sc. / M.Sc. /BCA)

**Experience**

Should have 3+ years of experience in software helpdesk support services

**Core Responsibilities & Requirement**

**Customer Support**:

- Address and resolve software-related issues, escalating complex problems to higher-level Support if necessary.
- Ensure timely and effective communication with end-users, keeping them informed of Issue resolution progress.

**Troubleshooting**:

- Diagnose and troubleshoot software problems reported by end-users.
- Collaborate with technical teams to find solutions and workarounds for software issues.

**Documentation**:

- Maintain detailed records of customer interactions and resolutions in the support ticketing System.
- Create and update knowledge base articles for common issues to facilitate user self-help.

**Training**:

- The software and understand common functionalities.
- Collaborate with internal teams such as development, QA, and product management to
- Communicate end-users feedback and assist in continuous improvement.

Pay: ₹9,923.76 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person