Communication Trainer

6 months ago

Pune Maharashtra, India Wipro Limited Full time

Pune, India
- DOP
- 3070671

**Job Description**:

- New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.

Roles & Responsibilities:

- New Hire Communication Training (Class room training) Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.

Qualifications:

- The applicant should necessarily have completed Graduation.
- Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience - possible kinds of errors that one would expect in the location.
- Willingness to work 24/7 - needs to be comfortable with working in shifts
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills.
- Good analytical ability.
- Good reading / learning, researching - Skills
- Demonstrated Customer Service Skills.
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Any experience in regards to Training would be preferable.
- Training (Ops)
- The applicant should necessarily have completed Graduation.
- Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience - possible kinds of errors that one would expect in the location.
- Willingness to work 24/7 - needs to be comfortable with working in shifts
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills.
- Good analytical ability.
- Good reading / learning, researching - Skills
- Demonstrated Customer Service Skills.
- Applicant should be proficient with MS-Office (Word, Excel, power point)
- Any experience in regards to Training would be preferable.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran st

  • Communication Trainer

    1 month ago

    Pune, Maharashtra, India Pioneer HRS Full time

    **Role - Language Trainer| V&A Trainer** Required Experience - Min 2 years in International BPO Must have experience as a Communication, V&A Trainer on Papers Location - Pune 5 days working, 2 days rotational off CTC- 8-9 LPA Work from office **Looking for immediate joiners** **Contact - RIYA 8107866214** **Job Types**: Full-time, Permanent Pay:...

  • Communication Trainer

    4 months ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Required 2 Years Exp As a Trainer /Process trainer (International Voice) Domain - Customer Support (Voice Process) LOCATION- PUNE CTC-7LPA NOTIC-Immediate UK SHIFTSS 2 Way cabs WFO Any graduate Contact - 9509529566 Pay: ₹600,000.00 - ₹700,000.00 per month **Benefits**: - Flexible schedule Schedule: - Rotational shift Supplemental Pay: - Shift...

  • Accent Communication Trainer

    3 months ago

    Pune, Maharashtra, India MentorBeep Full time

    Job Description: Accent Communication Trainer Location: Bopodi Pune - 411020 Position: Accent Communication Trainer About the Role: We are excited to announce that we are hiring for the position of Accent Communication Trainer. This role is crucial in helping our clients enhance their English communication skills, focusing on intonation, pronunciation,...

  • Process Trainer

    3 months ago

    Pune District, Maharashtra, India Genesis HR Services Full time

    Position: Process Trainer **Experience**: Minimum 1-2 years in Process Training / Communication Training / Soft Skill At least 2 years in International Voice Customer Support Compensation: ₹7-8 LPA Notice Period: Immediate to 30 days Location: Pune Education: Any Graduate Shifts: UK Shifts (2-way cab provided) Contact: Gracika Phone:...

  • Communications Trainer Ii

    7 months ago

    Pune, Maharashtra, India Webhelp Full time

    **Training & Quality** **Location** - Pune, India*** Job Title: Communications Trainer II **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay...

  • English Communication Trainer

    1 month ago

    Mumbai, Maharashtra, India Dsifd Full time

    **Position Title: - ** English Communication Trainer **Location**: Mumbai, Patna, Dehradun, Indore, Kolkata,Jaipur, Ahemdabad **Department**: Academics **Job Summary**: Design, develop, and deliver English communication training for aviation professionals, enhancing language proficiency and communication skills to meet industry standards. **Key...

  • Communication Trainer

    7 months ago

    Pune, India Xperteez Technology Pvt. Ltd Full time

    Job Requirements: - Effective Multilingual Communication: Able to converse with team members from different languages. - Clear Pronunciation: Ensure words are spoken distinctly. - Information Presentation: Convey data in an understandable way. - Teaching Proficiency: Help improve speaking skills. - Global Client Experience: Prior work with clients from...

  • Communication Trainer

    6 months ago

    Borivali, Mumbai, Maharashtra, India Amigo Academy PVT LTD Full time

    **COMMUNICATION SKILLS TRAINER** **Qualifications**: v Graduates/Post Graduates with good command over English v Minimum 5-6 years experience in teaching English v IELTS, V&A trainer from International BPO also preferred v Grammar, phonetics and syllables v Vocabulary and Pronunciation v Public Speech Knowledge v Linguistic Phrases v Proficient in...

  • Business Communication Skills Trainer

    4 weeks ago

    Pune, Maharashtra, India Pune Institute of Business Management Full time

    Job Title:Business Communication Skills TrainerAbout the Role:We are seeking an experienced and dynamic Business Communication Skills Trainer to join our team at the Pune Institute of Business Management. The ideal candidate will be responsible for providing training in business communication, personality development, language skills, and soft skills to MBA...

  • Communicative English Trainer

    7 months ago

    Mumbai, Maharashtra, India Auxilium Full time

    **Job Summary**: **Key Responsibilities**: 1. **Training Delivery**: - Conduct engaging and interactive English language classes for various proficiency levels. - Develop and implement life skills training programs covering topics such as communication, problem-solving, time management, and interpersonal skills. - Utilize a variety of instructional...

  • Communications Trainer Ii

    7 months ago

    Pune, India PK Global Full time

    Job Title: Communications Trainer II **Job Description**: Communications Trainer is responsible for evaluating and to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to engineers/agents in order to develop their communication skills. **This IJP is open only for...

  • Communication Trainer

    4 months ago

    Nagpur City H.O, Nagpur, Maharashtra, India Meghe Group Of Institutions Full time

    **JD for Communication Skill trainer.** **Key Responsibilities**: - **Training Delivery**: Conduct engaging and interactive communication skills training sessions for engineering students, focusing on areas such as verbal and non-verbal communication, presentation skills, group discussions, and professional writing. - **Curriculum Development**: Design and...

  • Trainer

    4 months ago

    Pune, Maharashtra, India Datawise Services Private Limited Full time

    **Role - Trainer** As a Senior Trainer, you will be responsible for developing and delivering comprehensive training programs that meet the needs of our staff across various departments. You will work closely with management to identify training needs and tailor programs accordingly. **Key Responsibilities** - Develop, and deliver training programs that...

  • Trainer

    7 months ago

    Pune, Maharashtra, India Datawise Services Private Limited Full time

    **Role - Trainer** As a Senior Trainer, you will be responsible for developing and delivering comprehensive training programs that meet the needs of our staff across various departments. You will work closely with management to identify training needs and tailor programs accordingly. **Key Responsibilities** - Develop, and deliver training programs that...

  • Trainer

    2 months ago

    Pune, Maharashtra, India Datawise Services Private Limited Full time

    **Role - Trainer** As a Senior Trainer, you will be responsible for developing and delivering comprehensive training programs that meet the needs of our staff across various departments. You will work closely with management to identify training needs and tailor programs accordingly. **Key Responsibilities** - Experience in **Cloud Computing &...

  • Senior Business Communication Skills Trainer

    2 days ago

    Pune, Maharashtra, India Freelance Full time

    About the RoleWe are seeking a highly skilled Senior Business Communication Skills Trainer to join our team in Pune.

  • Communication Skills Trainer for MBA Students

    2 weeks ago

    Pune, Maharashtra, India Pune Institute of Business Management Full time

    About the RoleWe are seeking a skilled and experienced Communication Skills Trainer to join our team at the Pune Institute of Business Management.

  • Trainer

    3 months ago

    Pune, Maharashtra, India Wipro Limited Full time

    Pune, India - DOP - 3112797 **Job Description**: **Role Profile** **Trainer** **Role Definition** The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and...

  • Java Trainer

    7 months ago

    Pune, Maharashtra, India Payas Technologies Pvt Ltd Full time

    Job Description for Java Trainer: Need a person who can train freshers, prepare curriculum, modules, schedules etc. In short, the incumbent should be well versed with the complete aspects of imparting training. Basic job responsibilities: - We are looking for an enthusiastic Full Stack Technology Trainer to train and mentor people on full stack...

  • Personal Trainer

    6 months ago

    Pune, Maharashtra, India MultiFit Wellness Pvt. Ltd. Full time

    We are seeking an enthusiastic personal trainer to motivate, inspire, and expertly guide our clients to achieve their fitness goals. Your main responsibilities include consulting with clients to develop training plans for them, instructing them on proper technique, motivating them to push themselves harder, and providing them with constant support and...