Marketing & Communications Executive
2 months ago
**Company Description**
- Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
- Monitor and supervise service flow in the assigned outlet.
- Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Scheduled daily group activities- Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel- Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials- Direct photographers commissioned to take pictures of VIPs, shows and events etc.- Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels- Handle the administrative requirements of the Marcom department- Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.- Attend to client/media complaints, requests, and enquiries- Assist with the hosting of media, planned press conferences and other press activities- Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.- Maintain and update digital photographs/slides library
- Analyze and evaluate performance of marketing and promotion campaigns
**Additional Information**
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.
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