Hotel Operations Assistant

5 months ago


Gurugram Haryana, India Manan Regency Full time

Hotel Operations Assistant (Female)

Overview:
**Responsibilities**:
1. **Front Desk Assistance**: Greet guests warmly, check them in and out efficiently, and provide assistance with inquiries, reservations, and any issues that may arise during their stay.

2. **Room Management**: Coordinate with housekeeping staff to ensure that rooms are cleaned and prepared for guests in a timely manner. Monitor room availability and assist with room assignments as needed.

3. **Customer Service**: Provide exceptional customer service to all guests, addressing their needs and concerns promptly and professionally.

5. **Assisting Guests**: Provide information about hotel amenities, local attractions, and dining options. Arrange transportation, tours, and other services for guests as requested.

6. **Collaboration**: Work closely with other hotel staff, including housekeeping, maintenance, and management, to ensure a seamless guest experience.

7. **Problem Solving**: Handle guest complaints and resolve issues effectively, escalating to management when necessary.

8. **Safety and Security**: Maintain a safe and secure environment for guests and staff by following hotel procedures and protocols.

**Qualifications**:

- Previous experience in hotel management or a related field is required.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in computer systems and software, and hotel management software.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education or certification in hospitality management is a plus.

**Benefits**:

- Competitive salary commensurate with experience.
- Full board and accommodation provided.
- Laundry service included.
- Opportunities for advancement within the company.

Pay: ₹18,000.00 - ₹26,000.00 per month

**Benefits**:

- Food provided

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person


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