Associate

5 months ago

Noida, India HCL Technologies Full time

**Associate**:

- Noida
- 4.5-8 Years
- INDIA

**Job Description (Posting).**
- Job Description L3
- Mandatory Experience: VMware Velocloud SD-WAN, Cisco Routing, Switching (Arista and Cisco), Aruba Wireless(WLAN), ClearPass, Load Balancer, NetScaler, and Zscaler.
- The position of Network Data L2+ is responsible for ongoing network operations management to provide 24x7 support.- Key responsibilities include:

- This is a hands-on technical role.
- Provide tier 2+ (Professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
- Independently own the Network Infrastructure support, solve complex issues, and suggest design modifications as appropriate.
- The resource must have good and extensive knowledge and hands-on experience with Aruba Wireless.
- The resource must have experience in LAN switching, including troubleshooting various LAN-related issues like VTP and STP, and should be familiar with packet capture on various platforms.
- Must have worked on multiple routing technologies and be able to resolve issues related to BGP, EIGRP, and OSPF.
- The Resource must have knowledge of VMware Velocloud SD-WAN.
- Knowledge of maintaining DHCP servers.
- Knowledge of various NAC and security tools, including Aruba ClearPass.
- Must have prior experience in managing Zscaler, including ZIA and ZPA.
- Perform monitoring and maintenance of the overall environment working with experienced team members.
- Perform change controls. Update process documentation and team portals.
- Participate in troubleshooting, capacity planning and analysis, performance analysis, and Root Cause Analysis.
- Communicate with peers and managers regarding system issues and participate in 24x7 on-call rotations.
- Automate operational tasks to simplify and enhance process robustness.
- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
- Manage network service providers and matrixed resources.
- Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity.- (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA

**Qualification**
- B-Tech

**No. of Positions**
- 1

**Skill (Primary)**
- EIS-Network Data-Network Data

**Auto req ID**
- 1383323BR

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