Captain
4 months ago
**Reports To**: Restaurant Manager
**Position Summary**: As a Restaurant Captain, you will oversee the dining experience for our guests, ensuring proper order taking from guests,exceptional service and a welcoming atmosphere. You will lead a team of servers and staff, manage reservations, and handle guest inquiries to ensure satisfaction and loyalty.
**Key Responsibilities**:
- **Guest Service**:
- Greet and escort guests to their tables.
- Present menus and provide detailed information about dishes, including ingredients and preparation methods.
- Monitor guest satisfaction and respond promptly to any concerns or requests.
- **Team Leadership**:
- Supervise and train waitstaff on service standards and restaurant protocols.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Foster a positive work environment and promote teamwork.
- **Operations Management**:
- Assist in managing dining flow, including reservations and seating arrangements.
- Handle cash and credit transactions, ensuring accuracy in billing.
- Maintain cleanliness and organization of the dining area.
- **Sales and Promotion**:
- Promote daily specials and upsell menu items to enhance guest experience.
- Gather feedback from guests to improve service and menu offerings.
- **Administrative Duties**:
- Prepare daily reports on service performance and guest feedback.
- Collaborate with management on staff scheduling and training needs.
**Qualifications**:
- Previous experience in a similar role in a high-volume restaurant.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Knowledge of food and beverage pairings.
- Ability to work flexible hours, including evenings and weekends
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Weekend availability
**Experience**:
- total work: 3 years (required)
Work Location: In person
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