Process Advisor

5 months ago

Delhi Delhi, India Barclays Full time

Job Title: Process Advisor
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working
Structured hybrid role:
Introduction
- Provide exceptional customer service on behalf of Barclays and follow the Barclays Values
- Use personal initiative in developing resolutions to quality checks by investigating ,ensuring solutions satisfy both the customer and the business
- The role holder may be required to work flexibly across a variety of different activities included in the KYC programme

What will you be doing?
- Take ownership of cases as defined in Barclays Group Minimum Standards.
- To effectively investigate cases with varying degrees of complexity and know when to escalate cases of a high degree of complexity and ambiguity.
- To engage and take ownership of the case putting yourself in the customers shoes
- To capture accurate information and details through the case handling process to allow effective analysis of the case in a timely manner.
- To maintain and manage individual tasks on a daily basis to ensure that case related tasks are dealt with effectively and within relevant timescales.
- To clearly communicate requirements to other business areas when information is required to resolve case
- To personally embrace change and share best practise with colleagues.
- Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the On-Boarding Team’s ‘right first time’ targets are met for all tasks.
- Adhere to organizational wide information security policies and procedures. Assist Team Manager /Process Expert in administration of the section, including organising workflow, queue management and query resolution

What we’re looking for:

- Graduate/Post-Graduate in any discipline
- Flexibility in hours of work and ability to work in changing shifts patterns
- Demonstrable knowledge and experience of delivering exceptional Customer Service

Skills that will help you in the role:

- Experience of KYC Operational Background/Experience of working with Financial Crime/ Onboarding Requirements
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)

Where will you be working?
Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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