Telecalling/customer Care Exe

2 weeks ago

Tambaram Chennai Tamil Nadu, India KAG INDIA (P) LTD Full time

We are leading Tiles Manufacturing and selling company, Head quartered in Chennai, Tamil Nadu, **KAG Tiles** is a 25 year Business Conglomerate galloping in various spheres of activities viz., Tiles, Taps and Bath Fittings, Sanitary ware, etc., Urgently looking for **Tele callers** **(Outbound - Domestic Calls)** in our **Customer Care Department** at our **Register office, Chennai**.

We are looking for an enthusiastic **Tele Callers (Sales Back ground) **to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Requirements**:

- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- **Out Bound Call** exposure mandate.
- **FMCG/Building Materials tele calling** experience required.
- **English, Hindi and Malayalam Added advantage.**:

- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Any degree.

Role/Designation**: Tele caller (Outbound Calls - Domestic)**

**Required Experience, Skills and Qualifications**
Experience: 5 - 10 yrs

Skill: English, Hindi and Malayalam Language added advantage
No of openings: 5 nos.
Job Locations**:East Tambaram, Register Office, Chennai Location**

**Salary: 10 - 20 K PM**
**Skills: Marketing / Sales**

**Industry Background: FMCG Background mandatory**

Qualification: Any degree

**Immediate Joiners most welcome**

Please share the openings to your friends too..

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 10 years (required)
- tele Sales: 5 years (required)
- Customer Care handling: 5 years (required)

**Language**:

- Hindi (required)
- English (required)
- Malayalam (required)

**Speak with the employer**
+91 9087866600

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