Customer Support Representative
2 weeks ago
**Job Role**:Customer Support Representative
**Company Name**: CyberToss Pvt. Ltd.
**Company Profile**:Our Company is a trusted premier ITES support and KPO partner in India. With a commitment to excellence, we provide top-notch services includes digital marketing, E-commerce support, customer support, data management, and many more. We provide technological services to the business houses located in the UK, USA, Australia & many other countries.
**Job Location**:Serampore, Hooghly, West Bengal.
**Shift**: Rotational Shift
**Experience**:2 Years(minimum)
**Job Type - **Onsite
**Education - **Any Graduate
**Job Responsibilities:
- **
- Quick and attentive speaking with the clients.
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of help desk software.
**Skills:
- **
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 2 years of work experience in the same domain is mandatory.
**Parks and Benefits:
- **
- **Direct Employment**:
- **Weekly 5 Days of Work**:
- **On-Time Salary**:
- **Performance Incentive**:
- **Night Shift Bonus**:
- **Paid Sick Leave**
**How to Apply**:
2.Go through the job description of **"Customer Support Representative" **thoroughly.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (required)
Application Deadline: 12/03/2024
Expected Start Date: 09/03/2024
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