Csa (Customer Service Associate)
2 weeks ago
Customer Service Associate at Jify
Skills Required: Customer Relations,Customer Relationship Management (CRM),Customer Service,Inbound Calls,Microsoft Excel,Microsoft Office,Online Chat,Oral / Verbal Communication,Outbound Calls
Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
Location:
- Bangalore (WFO)
Budget
- upto 3.5 LPA
Experience
- 6 months-2 Years
Relevant experience
- 6 months is needed
Interview process
- 2 rounds Virtual & final round in person /onsite)
Notice period
- Immediate joiners
Role - Customer Service Associate:
- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT - Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.
Successful Applicants:
- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A ‘Go Getter’ who would very carefully - Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- Any HSC, Graduate & Post Graduate (Fresher or more 1-2 years of relevant work experience)
- Should have preferably worked in reputed Domestic/International BPO catering
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Six months to two: 1 year (required)
**Language**:
- Excellent English (required)
Work Location: In person
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