Guest Relation Executive

2 weeks ago

Anjuna, India Acorn gourmet pvt ltd Full time

**COMPANY:

- ACORN GOURMET PVT LTD (THE SANCTUARY BAR AND KITCHEN)**

**TITLE:

- JOB DESCRIPTION**

**DEPARTMENT:

- FRONT OFFICE**

**POSITION:

- GUEST RELATION EXECUTIVE**

**DUTIES AND RESPONSIBILITIES**:
Ø Welcoming guests in a friendly and professional way

Ø Addressing and escalating customer complaints

Ø Providing information about facilities, programs and other services

Ø Review arrival lists to welcome guests

Ø Attend to VIP guests and answer their inquiries

Ø Provide information about amenities, area and venues and promote services

Ø Anticipate guest needs and build rapport with customers

Ø Offer assistance with certain tasks Conformation of Reservations, Text Messages etc..

Ø Record information in the logbook daily

Ø Ensure compliance with health and quality standards

**REQUIREMENT SKILLS**:
Ø Proven experience as a Guest Relations Officer And Executive

Ø Familiarity with hospitality industry standards

Ø Proficiency in English; knowledge of additional languages is a plus

Ø Computer literacy

Ø A customer-oriented and professional attitude

Ø An outgoing personality

Ø Outstanding communication abilities

Ø Excellent organizational and time-management skills

Ø Diploma in Hospitality Management is preferred

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- Total Work: 2 years (preferred)

**Language**:

- Hindi, English (required)

Ability to Commute:

- Anjuna, Goa (required)

Work Location: In person

**Speak with the employer**

+91 8367551652

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