Customer Service Officer

7 months ago

Bengaluru, India Britannia Full time

**ABOUT US**

Britannia is a 100 year+ organization with presence in Biscuits, Breads, Cake, Rusk, Dairy and snacks. The company celebrated its 100th year in 2018 and has emerged as a Market Leader in the Biscuit space, with annual revenues of more than 9000 cr, while also launching a host of new products and entering new categories, inching closer to the vision of being a Global Total Foods Company. We are one of the best employers in India as per the Aon Best Employers Study, 2019 while holding the position as Brand Equity's most trusted FMCG brand, 2019.

Our Employee Value Proposition is “MAKE Ti)NGS HAPPEN”, with the intent of bringing alive the new corporate brand “Exciting Goodness” into the lives of Britannians because it is the Britannians who have been making things happen through the 100 year journey.

The corporate values of Britannia are:

- **INVITi)NG, Come home to Britannia**

The work environment exudes warm professionalism and is accepting of diverse ideas and thoughts while empowering employees as owners.
- **IGNITi)NG, Fuel the Hunger**

Employees are encouraged to do more with less and strive for excellence and innovation in their jobs
- **CREATi)NG, Build enriching careers**

Britannians have always prided themselves in the quality of work, width of role that one gets to handle at an early stage. Employees talk about the “Enriched Learning” that they get on the job at Britannia and the scope to move internally as potential is valued and bet on.
- **RESPECTi)NG, Do the right Ting**

Britannia is also a socially responsible organization with a strong sustainability agenda to address malnutrition in marginalized communities of the country and provides platforms to employees to add purpose to their contribution.

So, every day, every minute while Britannians are at work, they **MAKE Ti)NGS HAPPEN **

**Position Description
**Position Title
**Customer Service Officer
**Function
**Replenishment
**Stakeholders (Internal)
- Demand Planning
- Regional Customer service & Logistics Manager
- Planning Team
- Transportation Team
- Legal team
- Regional Customer Service Teams Sales Team etc.**Stakeholders (External)
C&F, Transporters, Vendors

**Location
Corporate Office-Bangalore

**Job purpose
To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre

**Key Job Responsibilities
- Warehouse Management & Customer Service:

- Monitoring & managing daily MIS on CRS, PDP & CFR/LFR compliance
- Monitoring of overheads at warehouses & detentions.
- Monitoring warehouse & secondary utilization on daily basis
- Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies etc.
- Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off.
- Execute Depot SOPs and put in controls to ensure statutory compliance.
- Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehouses
- Driving & monitoring best practices across warehouses. Monitor CAPEX, central procurements for warehousing.**Education Qualification
Graduation/ Post Graduation in Management (preferably)

**Experience (in years)
3-5 years of experience in Logistics Management & Customer Service

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