Assistant Workspace Experience Manager-1

5 months ago

Bengaluru Karnataka, India JLL Full time

JLL supports the Whole You, personally and professionally.

Assistant Workspace Experience Manager
Work Dynamics

**What this job involves**:
Transforming to the Workspace Team of the future
Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team)
Single Point of Contact for issues resolution & Workspace change within the premises
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Escalate facilities issues to management team when necessary
Consolidate feedback to management team regularly for ongoing improvement implementation
Participate in ad-hoc projects when required

Client/Stakeholder Management
Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user
Report any concerns or patterns in employee feedback periodically to workspace experience manager

Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Proactively manage the team to deliver Delight
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management
Must be customer focused and be proactive in establishing customer relationships
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Periodically review all reports and feedback to identify trends and bring changes
Respond and close all service tickets and feedbacks within defined SLA
Plan and execute employee engagement events in line with client expectations
Communicate with users by consolidating feedback to ensure expectations are achieved
Escalate facilities issues to management team when necessary
Have periodic connects with all point of contact of different business to understand their perspective of service
Work with all related parties on timely delivery of all services
To undertake continuous floor inspections ensure cleanliness and maintenance is correct
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Conduct data analysis report when necessary
Ensure the delivery of all operational requirements as per the client scope of works across site
Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Oversee office premises and delivery of hospitality services for users
Participate in ad-hoc projects when required

Ideal Experience
Experience of 4 + years in hospitality - hotel & aviation Industry / Coworking spaces
Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Proficient in MS Office suite
An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field;
Excellent communication verbal and written.
Experience of leading a young millennial team

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with

  • Architecture Assistant

    1 week ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    Role Summary:BHIVE Workspace is seeking a skilled Architecture Assistant to support the design, planning, and execution of coworking spaces. The ideal candidate will assist in developing design concepts, layouts, and visualizations for new and existing workspace projects.Key Responsibilities:• Design Development: Collaborate with senior architects to...

  • Google Workspace Admin

    5 months ago

    Bengaluru, Karnataka, India CA-One Tech Cloud Inc. Full time

    **Job Opportunity: Google Workspace Admin** **Location: Bangalore** **Experience: 4+ years** **Responsibilities**: Manage and administer the Google Workspace environment, including user accounts, groups, permissions, and settings. Monitor and maintain the availability, performance, and security of the Google Workspace platform. Develop and implement best...

  • Google Workspace Admin

    5 months ago

    Bengaluru, Karnataka, India CA-One Tech Cloud Inc Full time

    Job Description: Google Workspace Admin (L3 Support) Experience: 5+ Years (Relevant 5+ years) Location: Bangalore (WFO) Shift: Rotational Shift **Job Description**: Prior work experience in any Google process Worked for Google Cloud Platform or G suite or Google workspace processes in any capacity Good knowledge of google products and services example...

  • Google Workspace Consultant

    1 week ago

    Bengaluru, Karnataka, India Hiretek Full time

    Job Title: Google Workspace ConsultantJob Description:We are seeking a highly skilled and experienced Google Workspace Consultant to provide production support for Google Workspace services, including incident management, problem management, root cause analysis, ticket analysis, and reporting.Responsibilities:Provide production support for Google Workspace...

  • Google Workspace Admin

    2 weeks ago

    Bengaluru, India Hiretek Full time

    Job Title: Google Workspace Admin Job Description:We are seeking a highly skilled and experienced Google Workspace Consultant to join our team. As a Google Workspace Consultant, you will be responsible for providing production support, incident management, problem management, root cause analysis, ticket analysis, and reporting for Google Workspace (formerly...

  • Receptionist/administrator

    2 months ago

    Bengaluru, Karnataka, India Trend India Workspace Full time

    **Job Summary**: The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and...

  • Contract Workspace

    5 months ago

    Bengaluru, Karnataka, India fidelis group Full time

    Knowledge in "**Contract Workspace**" in ARIBA (CW) - Generating **Blanket Purchase Orders (BPO**) in Ariba - Interpretation (read & understand) of all types of **Contracts / SOWs & Rate cards**: - Knowledge about various contract types - **Milestone based, T&M (Time & Material) etc.** **Salary**: ₹511,183.57 - ₹700,000.00 per year Schedule: - US...

  • Google Workspace Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Wings Global Services Full time

    Job Title: Google Workspace Presales EngineerJob Summary:We are seeking a highly skilled Google Workspace Presales Engineer to join our team at Wings Global Services.The ideal candidate will have a strong background in Google Workspace, excellent technical skills, and the ability to communicate complex technical information to...

  • Event Associate

    2 months ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    BHIVE Workspace - Bangalore - Referral Category: Category 4 - 3 - 5 Years - Bachelor’s degree in Event Management, Marketing, Communications, or a related field. - As an Event Associate at Bhive Workspace, you will be responsible for planning, coordinating, and executing various events and community-building activities within the workspace. You will work...

  • Google Workspace Admin

    5 months ago

    Bengaluru, Karnataka, India CA-One Tech Cloud Inc Full time

    Job Description: Google Workspace Admin (L3 Support) Experience: 5+ Years (Relevant 5+ years) Location: Bangalore (WFO) Shift: Rotational Shift **Job Description**: Prior work experience in any Google process Worked for Google Cloud Platform or G suite or Google workspace processes in any capacity Good knowledge of google products and services example...

  • It-executive

    5 months ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    BHIVE Workspace - Bengaluru - Referral Category: Category 5 - 0 - 1 Years - Bachelor's degree/ diploma in a relevant field such as Computer Science, Information Technology, or a related discipline. - **Role**:IT-Executive **Experience Range**:6 months to 1 year of experience as IT Executive with prior experience in client support roles. **Preferred...

  • IT Asset Management Specialist

    1 week ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    Job Title: IT Asset Management Executive BHIVE Workspace is seeking a highly skilled IT Asset Management Executive to manage and maintain the company's IT assets. Key Responsibilities:Tracking and managing IT assets, including laptops, phones, SIM cards, desktop systems, and related hardware.Maintaining accurate and up-to-date records using existing asset...

  • Executive Assistance

    2 weeks ago

    Bengaluru, Karnataka, India Version 1 Full time

    **Company Description** Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how...

  • Program Manager

    4 weeks ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    Program Manager HeadAt BHIVE Workspace, we are seeking a highly skilled and experienced Program Manager to lead our real estate development projects and drive business growth.Key Responsibilities:Manage multiple real estate development projects from planning to execution and monitoring.Collaborate with cross-functional teams to drive innovation, resolve...

  • Lead Workspace Designer/Lead Workspace Architect

    4 weeks ago

    Bengaluru, Karnataka, India Zyeta Full time

    Job Title: Lead Workspace Designer/Lead Workspace ArchitectWe are seeking a highly skilled and creative Lead Workspace Designer/Lead Workspace Architect to join our team at Zyeta. As a key member of our design team, you will be responsible for leading the design and delivery of innovative and functional workspaces that exceed client expectations.Key...

  • Google Workspace Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Zentek Infosoft Full time

    Dear Candidate,We are seeking a highly skilled Google Workspace Administrator to join our team at Zentek Infosoft.Job Description:Key Responsibilities:1. Provide production support for Google Workspace, including incident management, problem management, root cause analysis, and ticket analysis.2. Configure Gmail settings, including POP, SPF, DKIM, and...

  • Workspace Experience Enabler

    5 months ago

    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Workspace Experience Enabler Work Dynamics **What this job involves**: Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works...

  • Strategic Google Workspace Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Hiretek Full time

    Hiretek is seeking a highly skilled Google Workspace Consultant.Key Responsibilities:Provide production support for Google Workspace services, including incident management, problem management, root cause analysis, ticket analysis, and reporting.Ensure 24x7 support availability to address critical issues and minimize downtime.Work closely with the Level 1...

  • Lead Workspace Designer/Lead Workspace Architect

    4 weeks ago

    Bengaluru, Karnataka, India Zyeta Full time

    Job Title: Lead Workspace Designer/Lead Workspace ArchitectWe are seeking a highly skilled and creative Lead Workspace Designer/Lead Workspace Architect to join our team at Zyeta. As a key member of our design team, you will be responsible for leading the design and delivery of high-quality workspace solutions that exceed client expectations.Key...

  • Front Desk Associate

    3 months ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    BHIVE Workspace - Bangalore - Referral Category: Category 5 - 0-3 - Bachelor's or Master's degree in hospitality management, Business Administration, or a related field. - **Responsibilities**: Property Showrounds : Proactively conduct property showrounds, showcasing our center’s facilities and amenities to potential clients. Highlight the key features and...