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Quality Associate

3 months ago

Remote, India Ditto Full time

**Where Your Passion Meets Purpose: Empowering Millions through Insurance**

**What's Ditto?**
- At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice.

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha

**What do we do at Ditto?**
- We help people buy insurance.
- We explain health and life insurance in a language users understand
- We curate and offer personalized recommendations

**Who's backing us?**
- We are funded by Zerodha
- India's largest stockbroker

**Roles and Responsibilities**:

- Call monitoring and provide actionable insight to improve current processes
- Assist in developing, creating, and implementing quality processes
- Gather information to help improve advisor performance
- Provide feedback on the quality of advisor's recommendation
- Develop customer support quality standards

**Experience and Skills**:

- Experience of 0 - 3 years
- Strong communication skills
- Excellent customer service skills
- Strong sense of ownership and leadership quality
- Excellent listening and analytical skills
- Ability to communicate and collaborate effectively

**Please find the Application Process here**:
Please take the time to check your inbox and record the same as this process is mandatory.

**Perks**:

- Remote work
- Comprehensive health insurance coverage for you and your family
- CTC - 4,51,600 PA