Call Center Executive

5 months ago

Kochi, India WohlPhysio International Physiotherapy Clinic Full time

**Job Title: Call Center Executive**

As a Call Center Executive, your primary responsibility will be to handle inbound and outbound calls from customers in a professional and courteous manner. You will serve as the first point of contact for customers seeking assistance, information, or resolution to their inquiries or concerns.

**Key Responsibilities**:
1. **Handle Inbound Calls**: Answer incoming calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues efficiently.

2. **Make Outbound Calls**: Initiate outgoing calls to follow up with customers, provide updates, or gather additional information as needed.

3. **Customer Assistance**: Assist customers with product or service-related questions, troubleshooting technical issues, processing orders, and resolving complaints or escalations in a timely manner.

4. **Maintain Customer Records**: Accurately document all interactions with customers in the CRM system, ensuring thorough and detailed records of customer inquiries, comments, and actions taken.

5. **Adhere to Policies and Procedures**: Follow company guidelines, protocols, and scripts when handling customer interactions to ensure consistency, compliance, and quality service delivery.

6. **Meet Performance Metrics**: Achieve performance targets for call quality, response times, customer satisfaction ratings, and productivity levels set by the organization.

7. **Continuous Improvement**: Participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service techniques. Provide feedback and suggestions for process improvements to enhance the customer experience.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to remain calm and professional under pressure.
- Good problem-solving skills and ability to think quickly on your feet.
- Basic computer proficiency and familiarity with CRM systems.
- Previous experience in a customer service or call center role is preferred but not required.
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.

**Working Conditions**:

- The position may require working in shifts, including evenings, weekends, and holidays.
- The role involves sitting for extended periods and using a computer and telephone headset.
- The environment is fast-paced and may involve dealing with high call volumes and challenging customer situations.

**Join our team as a Call Center Executive and be part of a dynamic and supportive work environment dedicated to delivering exceptional customer service**

**Salary**: From ₹14,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Malayalam (preferred)

Ability to Commute:

- Kochi, Kerala (preferred)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (preferred)

Work Location: In person

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