Subject Matter Expert

1 month ago

Bengaluru Karnataka, India Equiniti Full time

Management Level

G

**Subject Matter Expert - Operations**:
**Department**:Operations **Reports to**:Team Manager

**Role**:
Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team's performance and actively seek improvements to satisfy our customer needs.

**Business Function**:
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

**Core Duties and Responsibilities**:

- To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.
- Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy environment.
- Analysis of key quality date to establish coaching priorities across team.
- Act as a point of reference for the team.
- Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues.
- Work alongside the UK, US and Amsterdam operational team to ensure communication and operations are aligned.
- Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
- Support the team deliverable by undertaking a range of roles and tasks when required.
- Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- Your business shift hours and holiday calendar will be aligned based on your project allocation, i.e. UK or US.
- Achievement of agreed service standards. Motivation and efficiency of team members.
- Development of knowledge, competence and skills of self and team.
- Adherence to procedures, policies and Integrated Management System requirements.
- Quality of recommendations for continuous improvement.
- Effectiveness of change management and communication.
- Effective communication with team stakeholders.

**Competencies and Experience**:

- Prior Transfer Agent or Securities Industry experience within the financial market.
- Deliver quality to our customers.
- Drive to improve results and standards by working together as a team
- Taking ownership and responsibility
- Exhibit exceptional leadership skills with technical proficiency
- Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
- Explains the reasoning behind what is being said to ensure understanding and acceptance.
- Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
- Plans, co-ordinates and controls the work and resources of the team.
- Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
- Excellent verbal, written, and interpersonal communication skillsGive constructive feedback in order to identify individual
- 's development needs.
- Maintain consistency and fairness throughout the process.Has a very good understanding of the Group
- 's overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
- Able to assess the impact of change on products, systems, processes and people.
- Develop and maintain relationships with key contact in all relevant areas.
- Should have good understanding of the business environment in which Equiniti operates and of industry best practice.Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti
- 's business and overall aims, including relevant IT industry developments.
- Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
- Ability to multi task and meet deadlines while working in a fast paced, high volume environment
- May require the need to travel to other locations.
- Willing and able to work extended hours as needed.

  • Subject Matter Expert

    2 months ago

    Bengaluru, Karnataka, India NTT DATA Full time

    **Req ID**: 295908 We are currently seeking a Subject Matter Expert to join our team in bangalore, Karnātaka (IN-KA), India (IN). Subject Matter Expert - Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with...

  • Subject Matter Expert

    6 months ago

    Bengaluru, Karnataka, India Aureole technologies Pvt Ltd (Vegam Solutions) Full time

    Job Title: Subject Matter Expert (Manufacturing) Experience: Engineering graduate with 8-10 years of Manufacturing Experience. **Job Description**: Key Expectations: Good hands-on experience in manufacturing operations & clear understanding of the manufacturing Workflows. Knowledge of SAP / MES from a Production usage perspective & MS Office tools. Good...

  • Subject Matter Expert

    5 months ago

    Whitefield, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Position Name : Subject Matter Expert Experience : 1 year in banking sales Experience mandate Salary : 18,000 CTC - 25,000 CTC + Incentives Language: English + Any regional Language Qualification : BCom, BBA, - Finance Background Level : Lateral Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident...

  • Cloud Subject Matter Expert

    2 months ago

    Bengaluru, Karnataka, India NTT DATA Full time

    **Req ID**: 296540 We are currently seeking a Cloud Subject Matter Expert to join our team in Bangalore, Karnātaka (IN-KA), India (IN). **Cloud Subject Matter Expert** Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and...

  • Subject Matter Expert

    5 months ago

    Bengaluru, Karnataka, India Lumos Learning Full time

    **Job Title**: Math Subject Matter Expert (SME) - Content Development Team **Overview**: The Content Development Team plays a crucial role in creating engaging and educational resources for students in various states across the United States. As a Math Subject Matter Expert (SME), you will be responsible for contributing to the development of content that...

  • Subject Matter Expert

    6 months ago

    Bengaluru, Karnataka, India Assignedge Network Pvt Ltd Full time

    As a Subject Matter Expert (SME) in Maths and Physics, your job description (JD) would typically include the following responsibilities: - **Content Development**: Developing high-quality educational content, including lesson plans, worksheets, quizzes, and other materials, that align with the curriculum and educational standards. - **Curriculum...

  • Subject Matter Expert

    24 hours ago

    Bengaluru, Karnataka, India Ethnotech Academic Solutions Full time

    **Hiring - Subject Matter Expert - CSE/IT** **Roles and Responsibility**: 1. Develop Training Materials: Create and customize manuals, presentations, and e-learning content based on training needs. 2. Deliver Training Sessions: Conduct engaging in-person, virtual, or hands-on sessions for various audiences. 3. Evaluate Training Impact: Assess knowledge...

  • Subject Matter Expert

    2 months ago

    Nagavara, Bengaluru, Karnataka, India Goodfind Solutions Full time

    JD-1 :Threat, Identity, and Encryption We are seeking a Subject Matter Expert (SME) in Threat, Identity, and Encryption Testing. - This role involves providing expert guidance on cybersecurity protocols, focusing on threat detection, identity management, and encryption technologies. - Key responsibilities include leading testing strategies to ensure robust...

  • Subject Matter Expert

    6 months ago

    Bengaluru, Karnataka, India Whitefield Careers Full time

    **Job Overview** We are seeking a highly qualified and experienced Subject Matter Expert (SME) with expertise in Information Technology (IT), particularly in areas such as Data Science, Machine Learning, Blockchain, Cybersecurity, Artificial Intelligence or any other technologies. The SME will play a pivotal role in developing advanced educational content...

  • Subject Matter Expert

    6 months ago

    Bengaluru, Karnataka, India Manning Consulting Full time

    We are hiring for SME(Subject Matter Experts) for a renowned MNC BPO. - Experience in customer Service role with International Voice Process. - Excellent Communication Skills. - Should have BPO Metrics knowledge. - Minimum Graduation or Diploma is required. - Flexible to work in 24*7 work environment. - Evening Shifts. - 5 Days Working. - On-site...

  • Subject Matter Expert

    6 months ago

    White Field, Bengaluru, Karnataka, India Glorious Hr Services pvt ltd Full time

    Hiring! Hiring! Hiring! we are hiring for banking sales experienced canidates Position: Subject Matter Expert level : lateral Location: bangalore Qualification: Bcom, BBA Graduates Experince: min 1+ yr experienced in banking sales Language known: good communication in english and any other regional language good typing speed Good salary...

  • Sme (Subject Matter Expert)

    2 months ago

    Nagavara, Bengaluru, Karnataka, India Goodfind Solutions Full time

    Cisco Firewall Security Testing We are seeking a Subject Matter Expert (SME) in Cisco Firewall Security Testing. (ASA) - This role involves providing in-depth expertise in testing Cisco firewall technologies and security protocols. - Responsibilities include designing and implementing robust testing strategies, conducting firewall performance and security...

  • Sme (Subject Matter Expert)

    2 months ago

    Nagavara, Bengaluru, Karnataka, India Goodfind Solutions Full time

    Management and Virtual Platform Testing We are seeking a Subject Matter Expert (SME) in Management and Virtual Platform Testing. - The role requires expertise in testing management platforms and virtual environments, ensuring efficient, secure, and scalable infrastructure. - Responsibilities include developing and leading testing strategies for virtual...

  • Subject Matter Expert

    6 months ago

    Bengaluru, India TruTeam software solutions pvt ltd Full time

    **Job Overview** Zintlr Private Limited ITfirm is looking for a Subject Matter Expert to provide us with informed technical guidance. You will be responsible for examining the business and IT processes and offering suitable recommendations. Also, you will be overseeing the testing of technical solutions. You will be working closely with the Business...

  • Subject Matter Expert

    2 months ago

    Nagavara, Bengaluru, Karnataka, India Goodfind Solutions Full time

    VPN and SD-WAN We are seeking a Subject Matter Expert (SME) in VPN and SD-WAN Testing. - The role requires expertise in virtual private network (VPN) and software-defined WAN (SD-WAN) technologies. - Responsibilities include designing and implementing secure, scalable network solutions, leading testing strategies, optimizing network performance, and...

  • Subject Matter Expert

    1 week ago

    Bengaluru, Karnataka, India Equiniti Full time

    Management Level G **About EQ** Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core...

  • Subject Matter Expert

    4 weeks ago

    Bengaluru, Karnataka, India Equiniti Full time

    Management Level G **Subject Matter Expert - Operations**: **Department**:Operations **Reports to**:Team Manager **About EQ** Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share...

  • Subject Matter Expert

    6 months ago

    Bengaluru, Karnataka, India The Little Prodigies International Pre School Full time

    Subject matter experts are definitive sources of knowledge who contribute their expertise to enhance organizational efficiency. They evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met. They may work at businesses, organizations, or as independent consultants. Pay: ₹30,000.00 - ₹50,000.00...

  • Subject Matter Expert

    5 months ago

    White Field, Bengaluru, Karnataka, India CASA GRANDE Full time

    We are looking Subject matter expert in Dept Products 2nd Saturday and 4th Saturday will be **Please find the JD** Following are the key Points which will need to be screened: - Knowledge on Debt Products (NPS, PPF, RD etc) Should have an experience in Banking Industry, preferably in Contact Centre Sales experience is a must Clear voice and accent (no...

  • Subject Matter Expert Consultant

    1 week ago

    Bengaluru, Karnataka, India Yihires Full time

    Job DescriptionAbout Yihires:We are a dynamic company seeking an experienced Subject Matter Expert to join our team. In this role, you will utilize your expertise to drive business growth and success.Salary and Benefits:The selected candidate can expect a competitive salary ranging from $20,000 to $25,000 per annum, commensurate with experience.Job...