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Front Office Executive

1 month ago

Ernakulam, India Nidi business Consultancy Full time

We are hiring Front office cum customer relation

Female

Location - Edapally and kaloor.

Jobs and responsibilities are,

Incoming Calls: Need to answer inbound calls and identify potential clients and route to the departments accordingly.

Customer Follow-up: Maintain regular communication with existing and potential customers to build and nurture relationships, addressing their queries, and providing additional information as needed.

Database Management: Update and maintain accurate customer databases with relevant information obtained during calls.

Record Keeping: Keep detailed records of calls, including the nature of the call, customer responses, and any follow-up actions required.

Adherence to Scripts and Guidelines: Follow provided call scripts and guidelines to ensure consistency and alignment with the company's messaging.

Documentation : Support the team with the proper documentation

Experience required : 1 to 2 years

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person