Administrator

3 weeks ago

New Delhi, India Wipro Limited Full time

Overview:
**Mandatory Skills:

- **
**- ** **Knowledge of physical & virtual environments.
**- ** **Install and Configure Linux Systems** (Redhat,CentOS etc)**
**- ** **Perform System Maintenance**
**- ** **Create System Backups**
**- ** **Monitor System Performance**
**- ** **Provide Technical Support in troubleshooting calls**
**- ** **Maintain System Security & Hardening**
- Linux Patch preparation and execution through Yun and Satellite
- Debugging complicated server crashes/core files/performance issues
- Automated system script creation/job running
- Linux OS Build/imaging
- In depth knowledge of LVM, user management and Linux networking
- Linux Clustering (pacemaker, GFS,GPFS,NFS etc)
- Configuring FTP, DNS,& NTP Server & managing the same
- Creating Raid partitions for Physical servers
- Knowledge of Tools (Ansible, Nagios, Satellite, ServiceNOW)
- Good Verbal and written communication skills to connect with clients at varying levels of the organization
- Ability to operate independently and make decisions with little direct supervision

Total 5 year of experience with relevant 2 Year of Experience

**Role Purpose**
- The purpose of the role is to resolve, maintain and manageclient?s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA?s ensuring clientsatisfaction_

**Do**
- ** Ensure timely response of all the tickets raised by theclient end user**-
- _ Service requests solutioning by maintaining quality parameters_
- Act as a custodian of client?s network/ server/ system/storage/ platform/ infrastructure and other equipment?s to keeptrack of each of their proper functioning and upkeep

-Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations

-Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

**_ Stakeholder Interaction_**- **_ Stakeholder Type_**- **_ Stakeholder Identification_**- **_ Purpose of Interaction_**- **_ Internal_**- _ Project Manager_- _ For governance and client relationship management_- _ On-site project team_- _ To resolve the complex problem/ issues at the site_- _ Lead/ Sr. Administrator_- _ Guide the administrators with the complex problems_- **_ External_**- _ Client_- _ Resolving the tickets/ queries and servicing them _

**Display**
- Lists the competencies required to perform this role effectively:_

- **_ Functional Competencies/ Skill_**- Process Excellence ? Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk ?**_ Expert_**
- Systems Thinking ? Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**
- Technical knowledge ? knowledge of the various devices/network etc which the administrator have to service - **_Expert_**- **_ Competency Levels_**- **_ Foundation_**- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.- **_ Competent_**- Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.- **_ Expert_**- Applies the competency in all situations and is serves as a guide toothers as well.- **_ Master_**- Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

- **_ Behavioral Competencies _**- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**- **_ No._**- **_ Performance Parameter_**- **_ Measure_**- 1.- 100% adherence to SLA/ timelines
- Multiple cases of red time
- Zero customer escalation- 2.

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