Service Advisor
1 month ago
**Job Title: Service Advisor - Heavy Commercial Vehicle**
Educational Qualifications: BE/B Tech/AMIE/Diploma in Mechanical/ Automobile/Electrical Experience: Minimum 3 to 7 years of experience in automobile workshop Service function.
Key Result Areas:
- Customer Satisfaction
- Team Productivity
- Vehicle turnaround time
- Delivering jobs first time right
- Adherence to delivery schedule
- Effective resolution of customer complaints in prescribed time frame
**Job Description**:
- Direct interact with customer and understand the issue related to his vehicle
- Take a note of the issue on later create system based job card with entering correct and relevant information of the customer and his vehicle
- Inspect and advise customer about necessary repairs/maintenance of the vehicle
- Prepare and share the cost and time estimation of the work agreed by the customer
- Assign vehicle to floor Supervisor and ensure timely delivery
- Contact customer for any add hock expenses
- Inspect the vehicle repair before delivering and guide customer for billing process
- Handle customer queries and ensure high customer satisfaction standards
**Salary**: ₹18,000.00 - ₹26,173.82 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (required)
**Speak with the employer**
+91 7702913809
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