Call Center Executive
2 weeks ago
We are Hiring
Job Designation: Call Center Executive
Job Location: Nashik
**Salary**: 10,000 - 20,000
Experience: 2 - 3 years
Min 1 year experience as call center executive
Education: Graduate/Any Graduate
Skills required:
- Excellent communication and active listening skills.
- Strong problem-solving and decision-making abilities.
- Basic computer proficiency and data entry skills.
- Ability to work in a fast-paced and dynamic environment.
- Customer-focused with a positive attitude.
- Ability to handle stressful situations calmly and professionally.
Immediate joiners required
Full time
Profile Responsibilities:
- **Customer Interaction**:
- Answering incoming calls from customers promptly and professionally.
- Making outbound calls to follow up on customer inquiries or resolve issues.
- Providing information about products, services, and promotions.
- **Issue Resolution**:
- Addressing customer concerns, inquiries, and complaints with a focus on first-call resolution.
- Escalating complex issues to the appropriate department for further assistance.
- **Documentation and Data Entry**:
- Accurately documenting customer interactions in the system.
- Recording relevant information, such as customer details, issues, and resolutions.
- **Product and Service Knowledge**:
- Maintaining a comprehensive understanding of the company's products, services, and policies.
- Keeping up-to-date with changes in products and services to provide accurate information to customers.
- **Quality Assurance**:
- Adhering to established call center protocols and quality standards.
- Participating in training sessions to improve knowledge and performance.
- **Time Management**:
- Managing call volume efficiently while maintaining high-quality service.
- Meeting performance metrics, such as average handling time and customer satisfaction scores.
- **Team Collaboration**:
- Collaborating with team members and other departments to resolve customer issues.
- Providing feedback to supervisors for process improvement.
- **Adaptability**:
- Adapting to changes in processes, procedures, and technology.
- Embracing new challenges and continuously improving skills.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7028283439
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