Customer Support Executive

6 months ago

Malad East Mumbai Maharashtra, India Spring Bio Solution Full time

**Spring Bio Solution** is a decade old, licensed wholesale distributor for RLD/Comparator drugs and Medical devices across the globe, to aid in clinical trials and bioequivalence studies. We pride ourselves on providing the highest level of customer satisfaction by supplying high-quality products through validated and licensed sources. Our partnership with renowned international pharmaceutical manufacturers ranging from small start-up companies to worldwide pharma giants enables us to source Reference Listed Drugs and Medical Devices for global markets.

**Key Responsibilities**:
**1.Customer Interaction**:

- Provide accurate information regarding billing, invoices, payments, and account statements.
- Address customer concerns, resolve issues, and escalate complex matters to the appropriate department when necessary.

**2.Account Management**:

- Coordinate with the customers to follow up on outstanding payments and reconcile discrepancies.
- Maintain customer records and ensure accuracy of billing information.

**3.Billing and Invoicing**:

- Generate invoices accurately and in a timely manner.
- Assist customers with invoice clarification, payment methods, and terms.
- Work closely with the Finance team to ensure compliance with billing procedures and regulatory requirements.

**4.Documentation and Reporting**:

- Maintain detailed records of customer interactions, transactions, and resolutions.
- Prepare reports on customer inquiries, trends, and feedback for management review.
- Contribute to process improvement initiatives to enhance customer satisfaction and efficiency.

**5.Cross-Functional Collaboration**:

- Collaborate with Sales, Marketing, and Operations teams to ensure a seamless customer experience.
- Provide feedback on customer needs and market trends to relevant departments for product and service enhancement.

**Qualifications and Skills**:

- Bachelor's degree.
- Previous experience in customer support or customer service.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Problem-solving skills with the ability to resolve customer issues diplomatically.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and Tally software.

**Location**:
Malad (East), Mumbai

**Working Days**:
Monday-Friday, work from office

**Work Timings**:
9:30 AM- 6:30 PM

**Compensation**:
Based on your current CTC/Competitive as per industry standards

Pay: ₹100,000.00 - ₹240,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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