Customer Support Executive

2 weeks ago

Malad East Mumbai Maharashtra, India Spring Bio Solution Full time

**Spring Bio Solution** is a decade old, licensed wholesale distributor for RLD/Comparator drugs and Medical devices across the globe, to aid in clinical trials and bioequivalence studies. We pride ourselves on providing the highest level of customer satisfaction by supplying high-quality products through validated and licensed sources. Our partnership with renowned international pharmaceutical manufacturers ranging from small start-up companies to worldwide pharma giants enables us to source Reference Listed Drugs and Medical Devices for global markets.

**Key Responsibilities**:
**1.Customer Interaction**:

- Provide accurate information regarding billing, invoices, payments, and account statements.
- Address customer concerns, resolve issues, and escalate complex matters to the appropriate department when necessary.

**2.Account Management**:

- Coordinate with the customers to follow up on outstanding payments and reconcile discrepancies.
- Maintain customer records and ensure accuracy of billing information.

**3.Billing and Invoicing**:

- Generate invoices accurately and in a timely manner.
- Assist customers with invoice clarification, payment methods, and terms.
- Work closely with the Finance team to ensure compliance with billing procedures and regulatory requirements.

**4.Documentation and Reporting**:

- Maintain detailed records of customer interactions, transactions, and resolutions.
- Prepare reports on customer inquiries, trends, and feedback for management review.
- Contribute to process improvement initiatives to enhance customer satisfaction and efficiency.

**5.Cross-Functional Collaboration**:

- Collaborate with Sales, Marketing, and Operations teams to ensure a seamless customer experience.
- Provide feedback on customer needs and market trends to relevant departments for product and service enhancement.

**Qualifications and Skills**:

- Bachelor's degree.
- Previous experience in customer support or customer service.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and documentation.
- Problem-solving skills with the ability to resolve customer issues diplomatically.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and Tally software.

**Location**:
Malad (East), Mumbai

**Working Days**:
Monday-Friday, work from office

**Work Timings**:
9:30 AM- 6:30 PM

**Compensation**:
Based on your current CTC/Competitive as per industry standards

Pay: ₹100,000.00 - ₹240,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

  • Customer Support Executive

    4 weeks ago

    Malad, Mumbai, Maharashtra, India Business Zilla Full time

    Customer Support Executive Urgent hiring for Customer Support Executive **Job Overview**:As a customer support executive you will have to handle inbound and outbound calls of customer or clients. Identify the need of customer, and sell the given product/service. **Qualification**: - Higher Secondary. - Must have outbound and inbound sales experience. -...

  • Customer Support Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Malad, Mumbai **Experience**: 0-1 Years **Working Hours**: Monday to Saturday **Industry**: Any We are looking for enthusiastic individuals to join us as Customer Support Executives. This position, based in Andheri, Mumbai, provides an excellent opportunity for fresh graduates and those with up to...

  • Customer Support Executive

    3 weeks ago

    Malad, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Malad, Mumbai **Experience**: 0-1 Years **Working Hours**: Monday to Saturday **Industry**: Any We are looking for enthusiastic individuals to join us as Customer Support Executives. This position, based in Andheri, Mumbai, provides an excellent opportunity for fresh graduates and those with up to...

  • Customer Support Executive

    4 weeks ago

    Malad East, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Location: Malad** **Salary : 18k to 25k** **Working day: Monday to Saturday** **Roles & Responsibilities ** - **Good Command in telephonic Communication with Fluent English and any Gujrati language, customer service experience.** - To look after the whole gamut of CRM function. She will be responsible for post - sales activities. - Developing harmonious...

  • Customer Support Executive

    6 days ago

    Malad, Mumbai, Maharashtra, India SQUARCELL RESOURCE INDIA PVT LTD. Full time

    profile - customer support executive. qualification - graduation experience min. 6 month in non Voice process location - malad mumbai needed good communication **Salary**: ₹17,000.00 - ₹20,000.00 per month Application Question(s): - what ur age? - are you comfortable with rotational shift as well as day shift it will be day as well as rotational...

  • Customer Support Executive

    2 months ago

    Malad East, Mumbai, Maharashtra, India Spring Bio Solution Full time

    **Spring Bio Solution** is a decade old, licensed wholesale distributor for RLD/Comparator drugs and Medical devices across the globe, to aid in clinical trials and bioequivalence studies. We pride ourselves on providing the highest level of customer satisfaction by supplying high-quality products through validated and licensed sources. Our partnership with...

  • Customer Support Executive

    1 day ago

    Malad East, Mumbai, Maharashtra, India Spring Bio Solution Full time

    **Spring Bio Solution** is a decade old, licensed wholesale distributor for RLD/Comparator drugs and Medical devices across the globe, to aid in clinical trials and bioequivalence studies. We pride ourselves on providing the highest level of customer satisfaction by supplying high-quality products through validated and licensed sources. Our partnership with...

  • Customer Support Executive

    4 weeks ago

    Malad, Mumbai, Maharashtra, India Payment Gateway Solution Pvt. Ltd. Full time

    Job description Greetings from Paymentz! Openings for Customer Support Executive for payment Gateway Solutions pvt. Ltd. - Only Graduates can apply. - Excellent English and Hindi is Mandatory - Rotational Shift - Location : Malad (w), MindSpace Mumbai 400064. **Skills required**: - **Strong working knowledge** of **Excel **is a must. - Knowledge of at...

  • Customer Support Executive

    4 weeks ago

    Malad, Mumbai, Maharashtra, India Payment Gateway Solution Pvt. Ltd. Full time

    Job description Greetings from Paymentz! Openings for Customer Support Executive for payment Gateway Solutions pvt. Ltd. - Only Graduates can apply. - Excellent English and Hindi is Mandatory - Rotational Shift - Location : Malad (w), MindSpace Mumbai 400064. **Skills required**: - **Strong working knowledge** of **Excel **is a must. - Knowledge of at...

  • Customer Support Executive

    3 weeks ago

    Malad, Mumbai, Maharashtra, India Payment Gateway Solution Pvt. Ltd. Full time

    Job description Greetings from Paymentz! Openings for Customer Support Executive for payment Gateway Solutions pvt. Ltd. - Only Graduates can apply. - Excellent English and Hindi is Mandatory - Rotational Shift - Location : Malad (w), MindSpace Mumbai 400064. **Skills required**: - **Strong working knowledge** of **Excel **is a must. - Knowledge of at...

  • Customer Service Executive

    2 weeks ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Associate

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Client Service Executive **Location**: Malad, Mumbai **Experience**: 2-5 Years **Working Hours**: Monday to Friday, 5:30 pm to 2:30 am **Industry**: Any **Key Responsibilities**: Customer Service and Retention: Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation. Collect and collate...

  • Customer Support

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Adyan Consultants PVT LTD. Full time

    Customer support executive, lead genaretion, verious banking proces, **Salary**: ₹14,000.00 - ₹23,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Customer Support Executive

    2 months ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Customer Support Executive

    4 weeks ago

    Andheri East, Mumbai, Maharashtra, India NEET ADVISOR PVT. LTD. Full time

    **Customer Support Executive** required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" We play a crucial role in guiding and supporting students who are preparing for the National Eligibility cum Entrance Test (NEET). **Job Functions**: - Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30...

  • Customer Support Executive

    1 day ago

    Andheri East, Mumbai, Maharashtra, India NEET ADVISOR PVT. LTD. Full time

    **Customer Support Executive** required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" We play a crucial role in guiding and supporting students who are preparing for the National Eligibility cum Entrance Test (NEET). **Job Functions**: - Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30...

  • Urgent Requirement Customer Care Executive Bfsi

    3 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    Should be comfortable with rotational day shift(9Hrs), 08AM to 08PM Window. - Graduate / Minimum 6 months of BPO Experience. - Should be excellent in English communication. - Should be comfortable with work from office. - BFSI voice process experience preferred. **Job Types**: Full-time, Permanent **Salary**: ₹18,000.00 - ₹30,000.00 per...

  • Customer Support Executive

    4 weeks ago

    Andheri East, Mumbai, Maharashtra, India NEET ADVISOR PVT. LTD. Full time

    **Customer Support Executive** required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" We play a crucial role in guiding and supporting students who are preparing for the National Eligibility cum Entrance Test (NEET). **Job Functions**: - Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30...