E-commerce Intern

7 months ago

Gurugram Haryana, India ISMEDU Software Solutions Full time

We are seeking a motivated and enthusiastic E-commerce Intern to join our team. As an E-commerce Intern, you will play a crucial role in supporting...
- Job Type:
**Full Time**
- Location:
**Gurgaon**
- Experience:
**0+ years**

E-commerce Intern

We are seeking a motivated and enthusiastic E-commerce Intern to join our team. As an E-commerce Intern, you will play a crucial role in supporting online retail operations and gaining valuable hands-on experience for a new project of ISM SOFTSOL. This internship offers a fantastic opportunity to learn about various aspects of e-commerce, including product listings, customer service, online marketing, and sales.

Product Listings and Catalog Management:

- Assist in creating and updating product listings on our e-commerce platform.
- Ensure accurate product information, pricing, and images are uploaded to enhance the customer shopping experience.
- Collaborate with the marketing and product teams to optimize product content and descriptions.

Order Processing and Fulfillment:

- Support the order processing and fulfillment process, including order verification, packaging, and shipping.
- Coordinate with logistics partners to ensure timely delivery of orders to customers.
- Handle customer inquiries related to order status and tracking.

Customer Service:

- Address customer inquiries, concerns, and requests in a professional and timely manner.
- Assist in resolving customer issues and escalating complex cases to the appropriate team.

Online Marketing and Promotions:

- Collaborate with the marketing team to execute online marketing campaigns and promotions.
- Help manage social media accounts and contribute to engaging content creation.
- Monitor and report on the performance of marketing initiatives.

Inventory Management:

- Support inventory tracking and stock replenishment processes.
- Assist in conducting regular stock audits to ensure inventory accuracy.

Data Analysis and Reporting:

- Collect and analyze e-commerce data, including sales, website traffic, and customer behavior.
- Prepare reports and insights to help improve e-commerce strategies and decision-making.

Competitive Research:

- Conduct research on competitor e-commerce strategies and industry trends.
- Share insights and recommendations to improve our e-commerce offerings.

**Requirements**:

- Bacherlor’s or master’s degree in marketing, Business, Market Research, or related fields.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Tech-savvy with a good understanding of e-commerce platforms and online retail practices.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Familiarity with e-commerce platforms such as Shopify, WooCommerce, or Magento is a plus.

Duration and Compensation:

- This is a 3-6 months internship position.

**Why head into the battlefield unprepared?**

We work with ideas that inspire, engage and excite. Ideas that challenge convention and shape the trends. Through our awe-inspiring personal touch.

**Why you will love it here?**

We want to foster individuality, and love to work with all kinds of people - quirks and all.

**#1**

**Creative Freedom**
- At ISM, individuality is celebrated. We embrace diverse perspectives and welcome all kinds of people, quirks and all. Your unique insights and creativity will flourish here.**#2**

**Innovative Environment**
- We're not just a company; we're a playground for ideas. We foster an environment where innovation thrives. If you have a knack for creative solutions, you'll feel right at home.**#3**

**Collaborative Vibes**
- Join forces with a cross-discipline team of product managers, strategists, UX designers, directors, and developers. Our collaborative spirit fuels collective success.**#4**

**Attention to Detail**
- We appreciate the beauty of detail. If you're the type who notices the subtleties and believes in the power of precision, you'll fit right in.**#5**

**Professional Growth**
- We invest in our team's growth. Expect opportunities for skill development, project management, and exposure to QA methodology and agile frameworks.**#6**

**Inclusivity Matters**
- We value teamwork and great personalities. You'll have the chance to work with team players who radiate positivity and are fantastic collaborators.

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