Chat Process Wfh Remote

1 week ago

Aurangabad, India Theau Techno Live Full time

Job reference
- 8199/10058/242621
- Company Name
- Theau Techno Live
- Salary
- 25000 INR
- Location
- Aurangabad, India
- Country
- India
- Industry sector
- Administration,Customer Services
- Job start date
- ASAP
- Posted date
- 06/07/2023
- Experience Level
- Not applicable
- Job type
- Permanent | Full Time
- Remote / Hybrid
- No

**RESPONSIBILITIES**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**REQUIREMENTS AND SKILLS**:

- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work

**Share Your Updated CV On Whatsapp9079400361

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