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Trainer

3 months ago

Pune Maharashtra, India Springer Nature Full time

**Date**:Mar 11, 2024

**Location**: Pune, IN

**Company**:Springer Nature Group

**About Springer Nature Group**

**Role - Trainer**

**Location - Pune**

**Key Responsibilities -**
- Resolve process-related technical issues and interact with Business Partners/Journal Editors on key issues/topics, on a need basis
- Conduct training for new joiners and refresher sessions for team members as and when required
- Conduct process knowledge tests
- Maintain, prepare and publish training status update reports
- Handle manuscripts as EAs and/or PRAs to remain updated on the process
- Get trained on either EA or PRA process (as applicable) to be acquainted with end-to-end process
- Identify areas for improvement and work closely with production for continual process improvements
- Analyze quality scores of trainees and highlight performance issues to supervisors
- Assist leads in preparing and maintaining ISO documents
- Support in change management implementation, leading and driving quality improvements for small groups/teams

What we are looking for:
Educational Qualification: - Post Graduate in any discipline.
**Eligibility -**
- Should have completed 18 months in the SNAPP team as on 1st March 2024
- Should be able to resolve/assist with queries from all users
- Strong process & systems knowledge is a must
- Should have excellent communication & presentation skills - for interactions with Supervisory/Management teams, Business Partners and Journal Editors
- Trainers are expected to handle manuscripts to stay well-informed on the process and new developments

Note: Suggested/Implemented Process improvements initiatives/Kaizen & End to end process knowledge is desirable.

Internal applicants: We encourage that you speak to your manager once the interview process has started. At the point of offer acceptance, it is required that you inform your manager. If for any reason you’re unable to do so, please contact HR who can provide guidance as required.