Front Desk Executive

3 weeks ago

Kottivakkam Chennai Tamil Nadu, India Advanced Grohair & Gloskin clinic Full time

Build and maintain relationships with internal and external customers.
- Monitor registration and admission standards followed by the team and submit reports as required
- Provide courteous service to clients and respond promptly and tactfully to their request or inquiries.
- Responsible for identifying critical areas in the operations and resolving all major and minor discrepancies.
- Handling quality related documentation and implementation. Maintain criteria related to same & the related database.
- Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.
- Responsible for identifying critical areas in the front office & OPD operations and resolving all major and minor discrepancies.
- Updating new tie-ups as part of business relations.
- Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.
- Regular updates to be provided to the team members.
- Ensuring that the team is skilled, competent and motivated to perform its duties.
- Ensure adequate manpower at all counters
- Qualification must be any UG or PG Degree
- Female only
- Working on weekends is mandatory and can avail week offs on any one weekday.
- Having experience in Hospitals or Healthcare, Skin or Hair Clinic, Fitness & Wellness, Hotel industry will be an added advantage
- Should be strong & fluent in Communication and must be strong in conversion
- having experience in Telecalling or Customer Service Executive will be an asset

**Job Types**: Full-time, Permanent

Schedule:

- Morning shift
- Weekend availability

Application Question(s):

- Willing to work on weekends
- Fluency in Communication both English & Tamil

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer Service or Front Desk Executive: 2 years (required)

**Language**:

- English (required)
- Tamil (required)

Work Location: In person

Expected Start Date: 02/09/2024

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