Administrator

2 weeks ago

Pune, India Encore Theme Full time

Pune, India
- 2929515

**Role Purpose**
- The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_

**Do**

**Ensure timely response of all the tickets raised by theclient end user**
- Service requests solutioning by maintaining quality parameters_
Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service- Installing and configuring software/ hardware requirements based onservice requests- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction- Coordinate with on-site team for complex problem resolution andensure timely client servicing- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_
External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**_
- **

**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - **_Expert_**

**_
Competency Levels_**

**_
Foundation_**

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.

**_
Competent_**

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

**_
Expert_**

Applies the competency in all situations and is serves as a guide toothers as well.

**_
Master_**

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
- **_
Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

Cloud AWS Admin

  • System Administrator/server Administrator

    1 month ago

    Pune, India Pragtech Full time

    **Location: Pune, India** **Qualifications**: BE/BCS/BCA/MCA/Btech **Experience**: 1 - 4 years of relative experience database, network administration, or linux system administration experience **Responsibilities**: - Installation of OS(Ubuntu,Windows,etc) and maintenance of company assets including laptop,headphones,mouse, etc. - Monitor and solve...

  • IT System Administrator

    4 weeks ago

    Pune, India Praatah Business Services Pvt Ltd Full time

    Responsibilities for System Administrator: - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization - Install and upgrade computer components and software, manage virtual servers, and integrate automation processes - Troubleshoot hardware and software errors by running diagnostics,...

  • Administrator

    1 week ago

    Pune, India Wipro Limited Full time

    Overview: Oracle/PostgreSQL Database Administrator **Your role** - Do you like to work in the team responsible for providing SME support for more than 16,000 PostgreSQL and Oracle databases? - Would you like to have an opportunity to develop your career in Agile, Cloud, DevOps and SRE model to build solution around database platforms? - Would you like to...

  • System Administrator

    4 weeks ago

    Pune, India Tekskills Inc Full time

    **Job Requirements** - 10+ years in system administration - 6+ years of experience configuring and maintaining Linux systems - 6+ years of experience configuring and maintaining IP networks - Ability to work with colleagues in the Pacific time zone on a regular basis **Specific Skills** - Router configuration - Linux system administration - LDAP/AD...

  • Administrator

    4 weeks ago

    Pune, India DCG Defence Academy Full time

    Urgently requirement of administrative officer for DCG DEFENCE ACADEMY. **Salary**: ₹11,219.80 - ₹40,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus **Speak with the employer** +91 8360273141

  • PLM Administrator

    3 weeks ago

    Pune, India Copeland Full time

    Must have:Expertise in administration work onWindows serverLicensemanagement & support (FlexLM)Understanding ofnetwork/ firewallsTroubleshootingserver & network issuesAdministration / installation / upgrade experience for engineering applications (PLMandCAD)Administrationof standard Windows applications / office suiteExpertise in client-server...

  • Administrative Assistant

    4 weeks ago

    Pune, India My Froyoland Frozen Yogurt Full time

    We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. **Responsibilities**: Answer and direct phone...

  • PLM Administrator

    4 weeks ago

    Pune, India Copeland Full time

    Must have: Expertise in administration work on Windows server License management & support (FlexLM) Understanding of network / firewalls Troubleshooting server & network issues Administration / installation / upgrade experience for engineering applications ( PLM and CAD ) Administration of standard Windows applications / office suite...

  • PLM Administrator

    4 weeks ago

    pune, India Copeland Full time

    Must have: Expertise in administration work on Windows server License management & support (FlexLM) Understanding of network / firewalls Troubleshooting server & network issues Administration / installation / upgrade experience for engineering applications ( PLM and CAD ) Administration of standard Windows applications /...

  • Administrative Assistant

    1 month ago

    Pune, India Ensono Full time

    Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments. Operates automated office equipment. May be assigned to various...

  • System Administrator

    4 weeks ago

    Pune, India Futops Technologies India Full time

    We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. **Must have skills**: - Database, network administration, or system administration experience - System administration and IT certifications in Linux or other network related fields are a plus - Strong knowledge of systems and networking software,...

  • Administration

    1 month ago

    Pune, India Shree Raghavendras Classes Full time

    The job profile holds administration responsibilities and organisation work in the class like for example paper organisations, dictations, paper settings and printing work, notice board announfements etc. Details will be spoken about at the interview. **Job Type**: Regular / Permanent **Salary**: From ₹10,000.00 per month Schedule: - Fixed...

  • Atlassian Administrator

    1 month ago

    pune, India Level Access Full time

    As an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products. Key...

  • Atlassian Administrator

    1 month ago

    Pune, India Level Access Full time

    As an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products. Key...

  • Database Administrator

    1 month ago

    Pune, India Emtec Digital Full time

    Database Administrator Job ID: Dat-ETP-Pun-604 Location: Pune Job Summary: As a Database Administrator (DBA), he/she needs to play a crucial role in managing and maintaining the organization's SQL database, Postgres systems. Primary responsibility will be to ensure the availability, security, performance, and integrity of the SQL and Postgres databases....

  • Atlassian Administrator

    3 weeks ago

    Pune, India Level Access Full time

    As an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products.Key...

  • Administrative Executive

    1 month ago

    Pune, India ProPlus Data Full time

    **Job Title: Administrative Executive** The Administrative Assistant will be responsible for managing day-to-day operations of the office. This includes handling petty cash, managing vendors, screening resumes, coordinating events, and overseeing the cleaning staff. **Key Responsibilities**: - **Petty Cash Management**: Handle all petty cash transactions,...

  • Salesforce Administrator

    4 weeks ago

    Pune, India Stefanini, Inc Full time

    **Job Title**: **Salesforce Administrator** As a Salesforce Administrator, you will manage all elements of user and license administration, which encompasses activities such as setting up new users, deactivating accounts, defining roles, profiles, permissions, public groups, organization-wide defaults (OWD), and sharing rules. You will work closely with our...

  • Administrator Support

    4 weeks ago

    Pune, India MNR Solutions Private Limited Full time

    **Job description** **Skills** Administration and Support **Job Types**: Full-time, Regular / Permanent **Salary**: ₹328,969.18 - ₹1,321,797.76 per year Schedule: - Flexible shift - Monday to Friday **Experience**: - Administrator Support: 6 years (required) - Corporate CSR: 6 years (required) - IICA: 6 years (required) Application Deadline:...

  • Hospital Administrator

    1 month ago

    Pune, India CAREER ZONE Full time

    Icu experience required - Develop work schedules for staff and physicians. - Manage facility finances. - Manage patient fees and billing. - Improve facility efficiency and quality. - Ensure that the facility complies with all laws and regulations. - Train staff members. - **Organizing and overseeing the health services and daily activities of a hospital or...