Associate, Program Operations

2 weeks ago

Noida, India Indian School of Development Management Full time

**Role: Associate, Program Operations**

**Location: Noida**

**About ISDM**

By 2025, ISDM aims to become the go-to management institute for top professionals wanting to transform the development sector for a greater impact on people’s lives. In order to achieve this aim, ISDM has identified three broad focus areas.
- Continuously building the one-year-long Post-Graduate Program in Development Management (PGP-DM);
- Creating a strong research function that will lay the foundations for Development Management and leadership as a unique domain and discipline;
- Launching Strategic Capacity Building Programs aimed at influencing and upskilling middle to senior leaders in the social sector through special workshops, short-term courses, and customized convenings.

ISDM has audacious ambitions to build a world-class institution, become a global fountainhead of development management knowledge, and define the domain of development management for the Social Sectors. The belief is that Management for the Social Sectors (or Development Management) will significantly scale up the positive impacts on the lives of people in sustained ways. ISDM is entering a new phase of growth with a revamped program and renewed focus on establishing itself firmly as a preeminent institution in its domain. This requires strategic and energetic institutional leadership.

**About Strategic Capacity Building (SCB)**

Strategic Capacity Building (SCB) at ISDM began with a view that while the 1-year PGP is impacting fresh graduates and young professionals, Body of Knowledge is focused on curating and building knowledge. There is a great need to work with the mid and senior management and leadership in the sector today to be able to evangelise the change we want to see and build the society we envision.

The Strategic Capacity Building (SCB) vertical of ISDM works with SPOs to build their foundational capabilities in Leadership and management and with Corporates to effectively leverage their resources to address the development sector needs and bring out the much-desired change in social space.

SCB engages with key stakeholders such as CSRs, Foundations, NGOs, Intermediaries, Collaboratives, Government, Development Professionals, Volunteers, and Social Entrepreneurs through:

- Open programs for key stakeholders to catalyze social sector leadership such as Executive Development Programs for mid-senior professionals, Nation Building Programs targeting groups such as CXOs, Women Leaders, etc
- Custom Learning and organisation Development solutions which aligns with the strategic goals of the organisations
- Digital solutions to drive collective & collaborative learning
- Advisory services for Impact Assessment to evaluate the effectiveness and significance of changes made on people and the planet through programs and projects.

Seeking an Associate with expertise in training programs, L&OD and business development support. Essential skills include operational management, LMS proficiency, business support, and stakeholder engagement. Strong communication, adaptability, and proactive problem-solving abilities are crucial. Skilled in negotiation, customer-focused, and thriving in a dynamic environment.

**Key Responsibilities**
- Experienced in managing operations and delivering training/L&OD programs.
- Experience in managing the delivery of any open programs and being involved in outreach, admission/enrollments for the program.
- Experience with any LMS platforms to manage training content, delivery and generate reports.
- Experienced in business development support (proposal creation, client management, etc.) for any training/consulting assignments.
- Have worked on the systems and processes while supporting training/program delivery operations.
- Experienced in budgeting related to training delivery and controlled costs.
- Worked on managing vendors/partners.
- Ability to analyze and interpret training data, measure program effectiveness, and make post-training reports.
- Familiarity with virtual training technologies, such as virtual classrooms, webinars, etc.
- Ability to interact with internal and external stakeholders to ensure the delivery of the training/L&OD program.
- Experience in maintaining project plans to support the delivery of programs.

**Experience and Qualification Required**
- Bachelor's degree in business preferred.
- Minimum 2-3 years experience in a professional business environment.
- Ability to deliver clear and engaging presentations when communicating with stakeholders.
- Strong business acumen and strong attention to detail.
- Proactive qualities with the willingness to learn.
- Ability to work well under pressure and with mínimal supervision
- Must be able to work long hours seated and in front of a computer
- Able to handle unexpected challenges or crises during training sessions with composure and problem-solving skills.
- Building and maintaining relationships with stakeholders, trainers, and participants, f

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