CRM (Vendor)

**Responsibilities**
- Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
- To Follow-up With Existing vendors in order to process their Bills and Make Payment as per Purchase order Terms.
- To Co-ordinate with vendor and Account Team So that payment Could be Make as per Terms.
- Make sure the customer database is correctly segmented in order to target marketing activities appropriately
- Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure
- Oversee CRM data governance which will include:

- Data standards

Data audit
Data structures
User access rights
Reporting
- Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
- Update and maintain stakeholder records within the CRM system
- Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
- Ensure the CRM system provides an effective sales funnel
- Analyze market reports to determine what kind of marketing trends the business should respond to
- Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

**Skills and Qualifications**
- Proven work experience ( 3- year ) as a CRM
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- Bachelor’s degree in an analytical field (Math's, Economics, Engineering, Statistics, etc)
- Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management
- Strong mathematical skills to analyze reports and work with large data sets
- Attention to detail, to manage the integrity of the CRM data
- Commercial awareness to understand the target market and design campaigns accordingly
- Strong communication skills along with a customer-oriented attitude
- Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Raigarh, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 7880002320