Customer Support Associate

2 days ago

Bengaluru Karnataka, India Shipthis Inc Full time

At **Shipthis**, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

**JOB DESCRIPTION**

**What you'll be doing?**
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
- Desired qualifications include
- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
- Must be flexible to work the Night shifts
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Deep knowledge of the product that the technician is supporting.
- Basic knowledge of JavaScript and JSON is an added advantage
- Who is Immediate Joining
- Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

**We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.**

**JOB SYNOPSIS**
- Job Role: Customer Support Associate
- Location: Bangalore
- Job type: Full-time, permanent
- Shift: Night Shift, Rotational Shift.
- Experience: (0-2) years
- Industry Type: Software Product
- Functional Area: Software Development

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time

Schedule:

- Rotational shift

Application Question(s):

- Mention your active LinkedIn profile here.

Work Location: In person

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