Supervisor I
3 weeks ago
Summary:
Knowledge Management Specialist Should support Content Management, Training team and SME (Subject Matter Expert) in coordination of the project, should have design & development skills. The primary responsibilities are to make online training modules for Insurance Ops teams. They should be able to connect with Process SME/Specialist understand the process flow/SOP and create online modules accordingly.
**Responsibilities**:
- Ensure that the assigned targets are met in accordance with SLAs and Internal standards
- Ensure to maintain the accuracy and turnaround time or as per defined metric targets & Standards
- Share Report out or work progress with the required stakeholders
- Take the project (SOP) from its original concept through final implementation
- Ensuring completion of tasks agreed on daily or weekly or monthly basis
- Responsible for creating engaging and interactive eLearning content for process modules
- Collaborates with process SMEs/Specialists to develop course content
- Support Content Management, Training team and SME (Subject Matter Expert) in coordination of the project
- Should be able to create the storyboard & content outline
- Analyzes, updates, and refines existing online content
- Maintain project documentation and course folders
- Support the deployment of learning programs including uploading and updating courseware and curricular, training assignments, learner notification text and rules in LMS.
Knowledge & Skills:
- 2-4 years’ experience in e-learning development & instructional designing
- Knowledge about US Insurance industry
- Utilize tools like [Articulate Storyline 360] to build eLearning courses
- Knowledge of instructional theory, including assessment
- Work in a fast-paced, constantly changing environment
- Proficiency with learning management systems (LMS)
- Strong attention to detail, time management, and the ability to work independently
- Ability to work with others internally and develop/maintain strong working relationships
- Has a good team spirit and positive attitude.
- They should be able to work independently and in a team atmosphere. They should also have basic knowledge of supported business functions, processes/procedures, systems, etc.
Education:
Graduate from any stream
**MetLife**:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
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