Telecaller

1 week ago


Bhubaneswar Orissa, India Harimal Corporation Pvt Ltd Full time

Telecallers are responsible for making outbound calls to potential and existing customers to promote products or services, answer queries, provide information, and solicit sales. The role requires excellent communication skills, a persuasive attitude, and the ability to handle customer objections.

**Key Responsibilities**:
**Outbound Calls**:

- Make outbound calls to potential customers from the provided database.
- Follow a script to ensure the information is delivered effectively and questions are answered.

**Customer Interaction**:

- Handle customer inquiries about products, services, and policies.
- Respond to customer complaints and provide solutions.

**Record Keeping**:

- Maintain records of conversations and sales.
- Update customer information in the database.

**Follow-up**:

- Follow up on leads and maintain a pipeline of potential customers.
- Schedule appointments for sales representatives if required.

**Skills and Qualifications**

**Communication Skills**:

- Excellent verbal communication and listening skills.
- Ability to speak clearly and persuasively in positive or negative situations.

**Customer Service**:

- Strong customer service skills and ability to handle objections.
- Patience and the ability to handle stressful situations calmly.

**Sales Skills**:

- Persuasive and able to overcome customer objections.
- Basic understanding of sales principles and customer service practices.

**Technical Proficiency**:

- Basic computer skills and familiarity with CRM software.
- Ability to type quickly and accurately.

**Experience**:

- Previous experience in a telecalling, telesales, or customer service role is preferred.
- Experience in the industry relevant to the company’s products or services is advantageous.

Pay: Up to ₹8,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Odia (preferred)

Work Location: In person

Expected Start Date: 01/07/2024


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