Content Writer

4 months ago


Ahmedabad, India Ace Recruitment & Placement Consultants Pvt. Ltd Full time

**Job Title**:Sr. Specialist, Knowledge Management

**Location**: Ahmedabad

**Experience**: 2 to 8 Years

**Shift Timing**: 3 PM - 12 midnight

**Position Overview**:
We are seeking a motivated Knowledge Management specialist with a strong focus on employee

experience with analytical skills to join our team. As the Knowledge Management Sr. specialist, you will be supporting the knowledge management lead for developing and implementing strategies to enhance knowledge sharing, collaboration, and learning with our client. You will be responsible for capturing, organizing, and disseminating knowledge across various departments leveraging analytics, enabling knowledge gap identification and efficient information sharing so employees can easily access and leverage the collective knowledge and expertise to enhance their productivity and experience.

**Key Responsibilities**:
1. Lead the creation and updates of knowledge content, with raw material, assets, and business needs for targeted audience.

2. Curate the template and visual for stakeholder experiences.

3. Manage and maintain taxonomy and metadata structures to enable effective categorization and search capabilities.

4. Manage the maintenance of clear and accurate attributes of knowledge articles for employees’ effective search and explore.

5. Develop the knowledge consumption and knowledge search analytics to identify gaps for enhancement on content, system and governance model.

6. Provide guidance and support to employees in navigating the knowledge management platforms and resources, ensuring a positive user experience.

7. Execute Knowledge Strategy Governance Model for the different content chapters to sustain the value and keep it actual and meaningful.

8. Support to develop and execute a comprehensive knowledge management strategy that aligns with the organizations goals and objectives.

9. Collaborate with cross-functional teams to identify knowledge gaps and develop solutions to address them, including the creation of new knowledge resources or the enhancement of existing ones.

10. Champion effective knowledge sharing platforms and technologies, such as intranets, collaboration tools, and social media platforms, to facilitate information exchange and collaboration among employees.

**Qualifications and Skills**:

- Bachelors degree in business management, communication, marketing, organizational leadership, human resources, information systems etc.
- Experience in knowledge management or learning & development, preferably with a focus on employee experience.
- Strong content creation experience with clear written and communication skills.
- Experience with knowledge management platform, specifically ServiceNow knowledge module, is a plus.
- HTML experience or rich text editor experience is a plus.
- Excellent Microsoft office suite experience - Word, PowerPoint
- Strong analytical and problem-solving abilities to identify knowledge gaps and develop appropriate solutions.
- Effective communication and interpersonal skills to collaborate with diverse stakeholders and build relationships across the organization.
- Ability to adapt to a fast-paced, evolving environment and drive change management initiatives.
- A passion for employee development, engagement, and enhancing the overall employee experience.

**Salary**: ₹1,000,000.00 - ₹1,400,000.00 per year

Schedule:

- Evening shift

**Experience**:

- Content writing: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Ahmedabad, Gujarat (required)

Ability to Relocate:

- Ahmedabad, Gujarat: Relocate before starting work (required)


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