Fintech Application Support

3 weeks ago


Bengaluru, India taomish Full time

We are seeking an experienced **Business Application Support** professional to join our team.

The Position is similar to Business Analyst, where you have to **interact with clients/customers post-implementation and provide support.**

In this role, you will be responsible for providing post-implementation support to our customers who use our financial and trading software. You will be responsible for troubleshooting and resolving issues related to our software and providing excellent customer service.

Key Responsibilities:

- Provide technical support to customers who use our financial and trading software
- Troubleshoot and resolve issues related to the software
- Work closely with development teams to investigate and resolve complex issues
- Collaborate with customers to understand their needs and provide solutions
- Communicate effectively with customers to understand their concerns and provide timely updates
- Develop and maintain product knowledge to support customer needs
- Ensure customer satisfaction by providing excellent customer service

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in software support services

Prior experience in **using software for trading and Risk Management**

**- Experience using financial and trading software**
- **CTRM domain knowledge**
- Strong problem-solving skills and ability to troubleshoot complex issues
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Customer-focused with a strong commitment to customer satisfaction
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail

**Salary**: ₹358,312.12 - ₹1,200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

Application Question(s):

- How many years experience do u have in software industry as Customer/User Support ?
- Do u have experience in fintech industry?
- Health insurance


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