Managed Hosting

3 weeks ago

Chennai Tamil Nadu, India Lobo Staffing Solutions Full time

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**About Client**: ''It is an Indian telecommunications company. It was previously a government
- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, and the Government of India. It is the exchange of information over significant distances by electronic means and refers to all types of voice, data and video transmission.

**No. of Requirements** - 1

**Education**: Any Graduate

**Experience**:

- 5 yrs +

**Age**: - Should not be more that 35 Yrs.

**Job Description : Managed Hosting & Security Services**
- Record and classify received incidents and undertake an immediate effort in order to restore a failed service as quickly as possible
- Coordinates and drives restoration of service for major incident events.
- Directs escalation to service teams, senior management, and leaders to ensure appropriate awareness, engagement and focus on major incident events.
- Should be good at Chairing bridge calls for driving effective coordination and incident resolution for major incident events.
- Work closely with SMEs to quickly identify customer impact (who, how, when)
- Handle the customer escalation for all infrastructure related incidents and service requests.
- Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
- Monitor the effectiveness of the ticketing tool and provide recommendations for enhancements
- Monitor on process compliance and ensures the quality of the process
- Conduct a daily review calls for ageing Incident/Request tickets
- RCA coordination and publishing as per SLA
- Drive a Problem Management process efficiently and effectively
- Ensure to capture all repeat incidents as proactive problem tickets.
- Ensure investigation and diagnosis of all problems for root causes.
- Conduct weekly reviews on roadblocks with P1 problem preventive-action implementation.
- To maintain an up-to-date Knowledge Management Error Database (KEDB) that stores workarounds and resolutions for known problems
- Person should have bent of mind to understand various report/analytics need in operations time to time and must be able to produce it.
- Good understanding of production IT Environment and IT Operations with ITIL certification.

**Qualifications**:

- Bachelor’s degree with minimum 5 to 10 years of experience in an Incident/Problem Management role
- Experience with Service Desk and Incident escalation and Problem management.
- Must be curious and have a passion for solving problems.
- Person should have excellent communication skills & flexible attitude
- Person should have excellent knowledge working in MS office.
- Ability to work rotating shifts to support 24/7/365 organization

**Salary Budget**: 2.75 LPA

**Designation**: Managed Hosting & Security Services

**Location**: Chennai

**Employment Type**: Contractual (12 months)

**Payroll**: Lobo staffing Solutions Pvt. Ltd.

**Job Summary**

**Posted On**:
21-Mar-2024

**Function**:
Technology - IT & Information Security

**Industry**:
Telecom

**Location**:
Chennai

**Employment Type**:
Full Time

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