Researcher I

2 weeks ago

Bengaluru, India HireRight Full time

About HireRight:
Overview:
**Responsibilities**:
**Responsibilities**:

- Ensure accurate processing of the background reports according to reporting guidelines and quality standards.
- Maintain in-depth working knowledge of all guidelines and procedures.
- Complete the processing of all assigned tasks as per schedules.
- Complete escalated/rejected requests requiring further investigation.
- Ensure accurate and prompt turnaround time on all reports.
- Report factual information provided by verifying sources accurately.
- Ensure all means of communication are utilized to complete the background verification processing.
- Maintain adequate researching skills on every task with speed.
- Maintain a "Continuous Improvement" state of mind and helps to suggest changes.
- Be open to cross training to other functions outside of immediate scope of responsibility.
- Ensure all actions comply with all Data Protection legislations and company policies with integrity.
- Work as team to share the workload and deliver the team results.
- May assist with mentoring, training, and coaching of new team members.
- May assist in ad hoc projects as and when required.
- Adhere to the work as per the business hours and make all possible attempts to complete the verifications.
- Consistently acquire new or updated knowledge to become proficient in assigned work.

Qualifications:
**Education**:

- Graduate in any stream

**Experience**:

- 1+ years of voice or blended process experience (preferably BGV industry).

**Knowlegde & Skills**:

- Strong Analytical & typing skills.
- Keen to learn attitude.
- Ability to take ownership of problems and take proactive action.
- Ability to multi-task & prioritize in fast paced environment.
- Ability to review details quickly and methodically.

Confident with telephone communications, including probing for information whilst maintaining good professional relations.

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