Front Office Executive-conrad Bengaluru

7 months ago

Bengaluru Karnataka, India Hilton Full time

Front Office Executive-Conrad Bengaluru

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Office Executive is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. He / she is responsible for the operation of all front desk operations, Transportation team, Concierge and telephone service centre.

**What will I be doing?**

As Front Office Executive, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Executive interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

**What are we looking for?**

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

- Experience supervising people and leading teams
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a hotel environment

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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