Customer Support Executive

2 weeks ago

Guwahati, India Pensive Supremo Edu Private Limited Full time

Able to make accurate bookings for customers.
- Calculate expenses and write and sell tickets to the passengers.
- Help passengers by answering questions on travel arrangements.
- Help passengers to plan for their trips.
- Help to make and confirm reservations.
- Provide good customer service.
- Re-book tickets and other arrangements.
- Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
- Communicating with customers to answer questions about tickets, pricing, or flight schedules
- Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
- Entering customer information into a computer system to issue tickets or update records
- Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone
- Explaining airport rules and procedures to passengers prior to boarding flights
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
- Understand clients travel requirements and propose appropriate itineraries at competitive prices
- Ensure all travel documentations, including quotations, ticket issuance and billings are processed accurately
- To build and sustain excellent working relationships with clients through outstanding customer service and support

**Criteria**:
Should be a **Graduate** in any background

Having **1-2 years** of **client handling work experience** will be preferred

Should have excellent communication skills

**Job Types**: Full-time, Regular / Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Guwahati, Assam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)
- Assamese (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9395412937

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