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Wordpress Expert

4 weeks ago

Kochi Kerala, India VIPoint Solutions Full time

With our exciting growth and the expectation that it will continue, our needs are also expanding Our customers regularly experience performance-related issues (from things like unoptimized, misconfigured, or outdated sites), and, to keep up with demands, we are searching for a WordPress expert with advanced WordPress Performance and Troubleshooting skills.

This is a full-time role switch (not a rotation). You will join the VIPoint Customer Success Team in supporting all aspects of the VIPoint customer experience, including (but not limited to):

- Deeply diving into WordPress and platform-related questions and issues for high-touch enterprise clients and agencies.
- Advanced troubleshooting for WordPress and platform-related issues.
- Advanced troubleshooting for WordPress performance issues.
- Communicating and working with other teams and disciplines within VIPoint & Automattic.
- Interacting with existing and potential customers by responding to WordPress

How do you know if this role is a good match for you?
- You are an expert in WordPress, its inner workings, common and advanced issues, community, and proper use cases. You are well-versed in your craft and able to handle complex issues.
- You have an advanced foundation in investigating WordPress performance issues. You can leverage tools such as Grafana to investigate issues, understand performance bottlenecks such as slow queries, caching issues, and excessive admin-ajax usage, and propose optimizations and changes to improve performance.
- You understand WordPress security issues. You can identify indicators of compromise, investigate, and identify potential entry points/causes of compromise leveraging tools like Grafana. You have the ability to identify threats and escalate accordingly.
- You understand core web technology, such as HTTP request methods, especially in relation to WordPress, security, and caching.
- Understanding HTTP status codes, redirects, cookies, headers, CSP, HSTS, and CORS is also welcome.
- You have the ability to leverage browser developer tools.
- You have knowledge and experience with common web technologies, including PHP, HTML, JavaScript, CSS, and Git. You are comfortable working with and solving problems with PHP code.
- You have an eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
- You have a self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.

We’re very much first and foremost looking for someone who is a WordPress expert and familiar with diagnosing performance issues.

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
- Work from home

Schedule:

- US shift

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 3 years (required)