Product Solutions Expert

4 weeks ago

Bengaluru Karnataka, India Eightfold.AI Full time

**Product Solutions Expert
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be

**About the team
The Product Solutions Expert team is a high-profile and dynamic group of professionals dedicated to delivering exceptional value to our customers.

The team's primary focus is on managing large enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions.

With its high-profile nature, exposure to top leadership and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market.

**What you will do (or learn to do)
- Serve as the trusted advisor to our enterprise clients to support them in the deployment and integration of Eightfold’s AI products and solutions.
- Provide technical support to enterprise customers by modifying existing workflows or adding new features.
- Architect Eightfold innovative AI integrations between Eightfold and other ATS & HRIS systems for enterprise customers.
- Provide in-depth knowledge of Eightfold solutions and evaluate the customer’s business processes.
- Configuring and customizing solutions/products/processes to achieve best results.
- Designing and implementing API and software integrations using JSON, ETL, XML, Python or SQL.
- Lead customer presentations and training on software solutions.
- Plan and facilitate weekly meetings, and workshops with internal and external stakeholders.
- Assist technical teams to develop solutions
- including issues discovered from customer escalations.
- Lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance.
- Conduct acceptance testing and technical documentation. Collaborate closely with Project Managers, Functional Consultants and Partners.

**What you bring:
- 3+ years of experience in consulting or industry
- delivering enterprise-grade HCM solutions in cloud (SaaS) environments.
- Experience in HRIS/ATS implementations and knowledge in any of: Workday, SuccessFactors, Taleo, PeopleSoft, iCIMS, Oracle, Greenhouse etc.
- Proven history of serving in technical and customer-facing roles. Gathering requirements and design solutions.
- Hands-on experience with API development, JSON, SQL and Python.
- Hands on experience configuring software solutions for large enterprise clients.
- Strong interpersonal skills with the ability to communicate effectively including presentations, negotiation and persuasive skills. Advanced/fluent level of spoken English is a must.
- Passion and interest in leveraging modern AI to HR Technology.
- Can architect solutions to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated.
- Strong customer relationship management and critical issue handling.
- Strong analytical skills and a demonstrable bias toward action.
- Can deal with ambiguity and thrive in a rapidly changing business environment.
- Ability to perform impact analysis, identify changes to business processes, perform testing, and effectively communicate with the business.
- Strong execution and delivery with end to end ownership of customer success
- Proven experience to mentor and train other team members.
- Degree in Computer Science, Engineering is preferred Big 4 consulting experience is a plus.
-

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, g

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