Associate Salesforce Administrator

3 weeks ago


Bengaluru, India Catchpoint Full time

**Associate Salesforce Administrator**

**RESPONSIBILITIES**:

- Manage Catchpoint Salesforce Support Queue by promptly triaging cases, answering end-user questions
- Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.
- Absorb new product and technical capabilities from Salesforce & other tools during new product releases to enhance efficiency and productivity.
- Administer and configure Salesforce as necessary and provide technical production support to the organization.
- Ensure all Sales tools are properly maintained and configured to support sales, operations, marketing, and financial business processes.
- Identify, diagnose, and report technical problems, escalate, and track problems appropriately.
- Work cross-functionally with Sales, Marketing, and Finance to understand pain points and build scalable solutions to increase efficiency.

**QUALIFICATIONS**:

- Salesforce Certified Administrator
- 2 years managing Salesforce CRM
- Background in customer service, support, and solving for systemic root causes
- Experience with Salesforce process flow builder and lightning
- Superior data analysis, research, and problem-solving skills.
- Attention to detail and thoroughness are a must in completing work tasks.
- Flexible and able to quickly act under pressure.
- Excellent time management and organization skills.
- Excellent written and oral communication.
- Strong technical aptitude, and high-level interest in internet technologies.
- Bachelor's Degree Required

**OVERVIEW**:
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